L&D Coordinator

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Role Summary

L&D Coordinator

Airpay Academy’s

Human Resources – Academy

Key Responsibilities

• Program Coordination & Execution
• Plan, schedule, and coordinate learning programs in line with the annual L&D calendar.
• Manage nominations, communication, attendance, and feedback for all sessions.
• Provide end-to-end logistical support, including trainer coordination, material preparation, and venue/virtual setup.
• Ensure timely and effective pre- and post-session communication with learners and stakeholders.
• Learning Platform & Data Management
• Administer the Learning Management System (LMS) and ensure accurate data entry for programs, participants, and completions.
• Maintain up-to-date learning dashboards, reports, and participant records.
• Generate and share periodic reports for review by the Head – L&D.
• Monitor platform usage, troubleshoot issues, and provide user support for system-related queries.
• Learner Experience & Communication
• Ensure a high-quality learner experience across all stages of program delivery.
• Manage feedback surveys and compile insights to identify and drive improvement opportunities.
• Maintain consistent and professional communication with learners, trainers, and internal stakeholders.
• Support initiatives that enhance learning culture, awareness, and participation across the organization.
• Vendor & Stakeholder Coordination
• Liaise with external trainers, vendors, and partners for scheduling, materials, and invoice processing.
• Coordinate with business stakeholders for nominations, feedback, and governance inputs.
• Prepare documentation, presentations, and minutes for governance reviews and program evaluations.
• Process, Compliance & Quality
• Ensure timely completion of mandatory learning programs across teams.
• Maintain documentation and records for audit readiness and compliance adherence.
• Follow established SOPs and checklists to ensure process accuracy and consistency.
• Contribute to process improvement, automation, and simplification initiatives within the Academy.
  

Qualifications & Experience

• Education: Bachelor’s degree (preferably in Human Resources, Business, or Psychology).
• Experience: 2–4 years in Learning & Development coordination, HR operations, or administrative support roles.
• Technical Skills: Proficiency in MS Excel, PowerPoint, and data reporting. Experience with LMS or digital learning platforms preferred.
• Behavioral Skills: Strong organizational skills, attention to detail, effective communication, and stakeholder management.
  

What You’ll Bring

• A strong passion for learning and organizational growth.
• High ownership, accountability, and commitment to excellence.
• A collaborative and proactive approach to work.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.
• Curiosity and eagerness to learn, innovate, and grow within the L&D function.