I. Enterprise\-Wide Digital Strategy &Roadmap
Formulate a 3\5 year organization\-wide digital evolution blueprint, fullyaligned with business growth objectives, market expansion plans, revenuetargets, and customer\-centric priorities. Transform every key business function through digital interventions including: Sales Lead pipeline intelligence, digital bookings, CP automation CRM & Collections APF automation, customer portal adoption Projects Progress monitoring, site digitalization, WIP dashboards Procurement Digital purchase governance & vendor portal Finance Real\-time cashflow visibility & audit compliance HR & Admin Workforce mobility, attendance automation, ESS platform Implement a Digital Maturity Assessment Model for consistent measurement ofreadiness, efficiency improvement, and technology adoption. Own digital investment strategy including: IT CAPEX \/ OPEX budgeting ROI metrics & cost\-benefit analysis Vendor performance evaluation Strategic Business Goal: Convert the organization into a fullydigital\-first enterprise delivering proven financial and operational value. II. ERP \/ CRM Implementation, Ownership & Optimization Select and manage digital ecosystem platforms (e.g., Zoho, Salesforce, SAP,Oracle), ensuring they scale with business growth. Develop standardized data architecture and integration framework enabling asingle version of truth across all enterprise systems. Lead full lifecycle governance: Requirement blueprinting with functional heads Technical architecture validation and workflow optimization Integration of ERP with third\-party systems (Banking APIs, DMS, CP portalsetc.) Enforce master data governance covering: Unit inventory Customer master Project structure Vendor records Ensure zero business disruption during change releases and continuousimprovements. End\-to\-end Real Estate Digital Lifecycle Transformation: Lead Booking Collection Agreement Execution Handover Post\-Possession Facility Management III. Business Process Re\-Engineering (BPR) Conduct deep process mapping and gap analysis for all operational functions. Eliminate: Manual dependencies Data duplication Delays in workflow approvals Standardize SOPs company\-wide, ensuring common operational governance acrossall geographies and projects. Deploy automation\-first design using low\-code\/no\-code solutions such as: Zoho Creator Microsoft Power Apps Implement paperless governance: Digital signatures Automated authority control e\-Document repositories Target: 40\60% reduction in manual operations workforce shifts fromexecution to innovation. IV. Data Analytics, Business Intelligence & Governance Build enterprise\-wide BI governance enabling: Predictive revenue analysis Market & sales performance analytics CAPEX\/OPEX project variance reporting Material consumption & wastage insights Collection risk visibility with early warnings Maintain highest standards of: Data privacy Access control Cloud security compliance Develop CXO\-level real\-time command center dashboards. Ensures faster business decisions & proactive risk prevention instead ofreactive firefighting. V. Customer Experience Innovation (Real Estate Journey) Strengthen brand reputation through digital\-first customer delight initiatives. Introduce omni\-channel customer interaction systems via: Mobile apps with personalized communication Customer service portal with CRM integration APF application & status automation Enable full transparency in homebuyer workflows including: Demand letters Site updates Service ticketing Documentation progress Reduce TAT for: Query resolution Bank loan approvals Agreement executions Handover readiness Experience Outcome: Industry\-leading NPS & referral sales growth. VI. Site Digitalization & Operational Tech Enablement Introduce on\-site digital tools such as: Geo\-tagged progress monitoring apps Digital DPR (Daily Progress Report) QR\-based inventory and asset tracking Collaborate with Projects team for: BIM \/ digital engineering adoption Drone\-based progress & volumetric analysis Establish Health, Safety & Environment digital controls to supportzero\-incident vision. Lay foundation for IoT\-based construction equipment monitoring andenergy\-saving systems. Achieve real\-time visibility of project execution status formanagement and customers. VII. Vendor, Partner & Technology Alliances Develop strategic technology sourcing strategy ensuring: High delivery standards Faster implementation timelines Optimized commercial value Build long\-term transformation alliances with: ERP \/ CRM OEM partners Cloud service providers Security solution providers Fintech API partners Monitor AMC, SLAs, license renewals & compliance with performance KPIs. Zero technology downtime, optimized licensing cost, scalability ensured. VIII. Cybersecurity & Compliance Implement end\-to\-end cybersecurity governance with: Identity & access management Layered data security protocols Disaster recovery & backup policies Ensure compliance with: RERA reporting standards ISO:27001 & ISO:9001 quality\/security mandates IT audit & legal compliance frameworks Objective Zero breaches, Zero data loss, Zero non\-compliance gaps IX. Leadership, Team Development & Change Management Champion the transition to a technology\-enabled organizational culture. Create an internal talent ecosystem to reduce over\-dependence on vendors. Drive: Cross\-functional collaboration Digital learning & adoption workshops Executive\-level training on analytics & dashboards Build strong governance structure for digital PMO oversight.
