L1 Technical Support Engineer

We are looking for an L1 Technical Support Engineer responsible for providing first-level technical assistance, resolving end-user issues, and ensuring smooth IT operations at the client location as well as remote environments.

• Provide L1 technical support via call, email, chat, and ticketing tools.
• Troubleshoot hardware, software, network, and system issues for end users.
• Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals.
• Support Windows OS, MS Office, Outlook, and basic networking (LAN/WAN/Wi-Fi).
• Manage user creation, password resets, and access issues in AD/O365.
• Perform basic network troubleshooting: IP configuration, ping/trace, connectivity checks.
• Handle installation and configuration of antivirus, software updates, and patches.
• Log, track, and close incidents through the ticketing system within SLA timelines.
• Provide hands-on support for IT asset management—allocation, tagging, and tracking.
• Coordinate with L2/L3 teams for escalations and follow-up until closure.
• Maintain proper documentation of IT procedures, incidents, and resolutions.
• Ensure compliance with IT policies, security standards, and best practices.

Required Technical Skills

• Strong knowledge of Windows OS, desktop/laptop troubleshooting.
• Basic understanding of TCP/IP, DNS, DHCP, and network fundamentals.
• Experience with Active Directory, Outlook configuration & troubleshooting.
• Hands-on experience with printers, scanners, and hardware components.
• Familiarity with remote support tools (AnyDesk, TeamViewer, RDP).
• Knowledge of ticketing tools (JIRA/ServiceNow/Freshservice preferred).

Soft Skills

• Excellent communication & customer-handling skills.
• Problem-solving mindset with strong ownership.
• Ability to work under pressure and meet SLAs.
• Quick learner with positive attitude.

Qualification & Experience

• Diploma/BE/B.Tech/Any Graduate in IT/CS/ECE (preferred).
• 1–3 years of experience in L1 or Desktop Support.

Added Advantage Certifications (any)

• CompTIA A+ (Hardware & Desktop Support)
• CompTIA Network+ (Networking Fundamentals)
• Microsoft Certified: Modern Desktop Administrator Associate (MD-100 / MD-101)
• Microsoft 365 Certified: Fundamentals (MS-900)
• Microsoft Azure Fundamentals (AZ-900)
• ITIL v4 Foundation (IT Service Management)
• Google IT Support Professional Certificate
• CCNA (Cisco Certified Network Associate) — Basic networking advantage
• Red Hat Certified System Administrator (RHCSA) — for Linux environments
• Cybersecurity Essentials (Cisco/EC-Council/Other basic certs)

Job Types: Full-time, Permanent

Pay: ₹275,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Mysuru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Current Package

Location:

• Mysuru, Karnataka (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person