L1 Technical Support Engineer

As a Level 1 Technical Support Engineer, you will play a crucial role in resolving issues related to the ERP and POS software ecosystem. Your responsibilities will include: - Acting as the primary technical responder for ERP and POS system incidents, resolving L1 support tickets, and ensuring end-to-end resolution for common technical issues. - Collaborating with Service Desk, Incident Management, and Problem Management teams to streamline ticket resolution workflows and contribute to root cause analysis for long-term issue mitigation. - Maintaining and enriching internal knowledge base articles and user-facing support documentation. To excel in this role, you should have the following qualifications: - Technical Expertise: - Working knowledge of HTML, JavaScript, Angular, and browser-based debugging. - Familiarity with Java and Spring MVC for backend analysis. - Strong command of SQL (DDL, DML, TCL) with practical experience in MySQL environments. - Comfortable with Linux command-line tools and secure access mechanisms (PuTTY). - Proficient in API troubleshooting using Postman or equivalent tools. - Professional Competencies: - Strong analytical and problem-solving mindset. - Exceptional communication skills to interact with technical and non-technical stakeholders. - Highly organized, self-driven, and capable of managing multiple simultaneous issues effectively. You should hold a Bachelor's degree in Computer Science, Information Technology, or a related technical discipline. Additionally, experience in supporting software systems in a production environment, familiarity with ITIL practices, proficiency in ticketing platforms like Jira, ServiceNow, or BMC Remedy, and exposure to version control systems like GitHub would be advantageous.,