L1 Technical Support Engineer

2 - 4 years

3 - 4 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Designation: Technical Support Engineer (L1)
Location: Hyderabad
Experience: 2–4 years
Department: IT Support
Client: ANSR

Job Summary:
We’re looking for a proactive Technical Support Engineer (L1) to provide first-level technical support and ensure smooth IT operations.

Key Responsibilities:

  • Provide onsite/remote support for desktops, laptops, and peripherals.
  • Troubleshoot hardware, software, and network connectivity issues.
  • Install, configure, and update operating systems and applications.
  • Manage user accounts, email setup, and basic Active Directory tasks
  • Log incidents, track resolutions, and escalate complex issues as needed.
  • Must have experience in International call.

Requirements:

  • 2-4 years of experience in desktop or technical support.
  • Strong knowledge of Windows OS, MS Office, and basic networking.
  • Good communication and problem-solving skills.

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Work Location: In person

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