Service Coordinator

Job Title: Service Coordinator
Experience: 6 Months – 1 Year
Industry: IT Services & Consulting / Hardware & Networking
Location: Bangalore
Job Type: Full-time

Job Summary:

We are looking for a proactive and organized Service Coordinator to manage service requests, assign support tickets, and coordinate between clients, engineers, and OEMs. The ideal candidate should have prior experience in IT services or hardware/networking support.

Key Responsibilities:

• Assign incoming support/service tickets to the appropriate field engineers.
• Track and follow up on ticket resolution and ensure timely closure.
• Coordinate with OEMs (Original Equipment Manufacturers) for replacement/repair of defective laptops, desktops, and related hardware.
• Maintain records of faulty equipment and their warranty/repair status.
• Communicate effectively with clients and internal teams regarding service updates.
• Ensure adherence to SLAs and service quality standards.
• Support the team in inventory and asset tracking of IT equipment.

Requirements:

• 6 months to 1 year of relevant experience in IT service coordination or hardware/networking support.
• Familiarity with ticketing tools and service desk software.
• Understanding of basic hardware (laptop/desktop) troubleshooting processes.
• Experience in coordinating with OEMs like HP, Dell, Lenovo, etc., for service support.
• Good communication and organizational skills.
• Ability to multitask and work under pressure.

Job Type: Full-time

Pay: ₹180,000.00 - ₹300,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person

Expected Start Date: 30/07/2025