Trainee -Field service Engineer

As a Trainee Field Service Engineer in the Desktop Support team, you will play a crucial role in providing on-site technical assistance and ensuring seamless IT operations for our clients. This entry-level position is perfect for individuals who have a keen interest in IT and aspire to establish a rewarding career in field service and technical support. Your responsibilities will primarily involve visiting client sites, addressing desktop and laptop issues, installing and troubleshooting operating systems and software applications, as well as offering basic network support. You will be required to replace or repair hardware components, assist with OS upgrades and antivirus updates, and diligently maintain records of service calls and resolutions. Collaboration with the central IT support team for issue escalations, adherence to ITIL or company-specific service processes, and ensuring prompt resolution of technical problems will be key aspects of your role. Your commitment to providing exceptional customer service, along with your problem-solving skills and effective communication, will be essential in delivering high-quality support to our clients. To excel in this position, you should hold a Diploma or Bachelor's degree in Computer Science, IT, Electronics, or a related field. A foundational understanding of computer hardware, operating systems, and networking concepts is necessary. Your willingness to travel to various client locations, work both independently and as part of a team, and your eagerness to learn and develop in the realm of IT support will be highly valued. Preferred qualifications include basic certifications such as CompTIA A+, Microsoft MTA, or equivalent, familiarity with remote desktop tools and ticketing systems, and relevant internships or academic projects related to desktop support or hardware troubleshooting. You can look forward to receiving hands-on training and mentorship from seasoned engineers, exposure to diverse client environments, opportunities for career advancement within the organization, a competitive stipend/salary, and travel allowances. Join us and embark on a fulfilling journey where you can enhance your technical skills, contribute to the success of our clients, and grow professionally in the dynamic field of IT support.,