Trainee -Field service Engineer Vertex Techno Solutions (B) Pvt. Ltd

0.0 - 3.0 years

0 Lacs

karnataka

On-site

As a Trainee Field Service Engineer in the Desktop Support team, you will play a crucial role in providing on-site technical assistance and ensuring seamless IT operations for our clients. This entry-level position is perfect for individuals who have a keen interest in IT and aspire to establish a rewarding career in field service and technical support. Your responsibilities will primarily involve visiting client sites, addressing desktop and laptop issues, installing and troubleshooting operating systems and software applications, as well as offering basic network support. You will be required to replace or repair hardware components, assist with OS upgrades and antivirus updates, and diligently maintain records of service calls and resolutions. Collaboration with the central IT support team for issue escalations, adherence to ITIL or company-specific service processes, and ensuring prompt resolution of technical problems will be key aspects of your role. Your commitment to providing exceptional customer service, along with your problem-solving skills and effective communication, will be essential in delivering high-quality support to our clients. To excel in this position, you should hold a Diploma or Bachelor's degree in Computer Science, IT, Electronics, or a related field. A foundational understanding of computer hardware, operating systems, and networking concepts is necessary. Your willingness to travel to various client locations, work both independently and as part of a team, and your eagerness to learn and develop in the realm of IT support will be highly valued. Preferred qualifications include basic certifications such as CompTIA A+, Microsoft MTA, or equivalent, familiarity with remote desktop tools and ticketing systems, and relevant internships or academic projects related to desktop support or hardware troubleshooting. You can look forward to receiving hands-on training and mentorship from seasoned engineers, exposure to diverse client environments, opportunities for career advancement within the organization, a competitive stipend/salary, and travel allowances. Join us and embark on a fulfilling journey where you can enhance your technical skills, contribute to the success of our clients, and grow professionally in the dynamic field of IT support.,

Posted 2 days ago

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Information Technology Support Specialist Mid-Day

12.0 - 16.0 years

0 Lacs

maharashtra

On-site

As an IT Support Executive at Mid-Day Infomedia, you will be responsible for providing top-notch technical assistance to end-users, ensuring seamless operations of IT assets within the organization. With a rich experience of 12 years in technical troubleshooting and domain support, you will play a crucial role in maintaining hardware and software systems across various devices such as printers, laptops, and desktops. Your primary responsibilities will include offering prompt first-level support for hardware and software issues, resolving system problems, network connectivity issues, and printer malfunctions. Moreover, you will be tasked with setting up, configuring, and maintaining computer systems to guarantee optimal performance and security. You will also assist in OS installation, upgrades, patch management, and ensure compliance with IT policies and security protocols. Your expertise in Windows OS, basic networking concepts, and hardware troubleshooting will be pivotal in executing your day-to-day tasks effectively. Additionally, hands-on experience with printer setup, troubleshooting, and maintenance will be beneficial. Your familiarity with remote support tools, ticketing systems, and strong communication skills will aid in providing efficient support to users. Ideally, you should possess a Diploma/Degree in Computer Science, Information Technology, or a related field along with 12 years of relevant experience in IT support or desktop engineering roles. An added advantage would be a basic understanding of Active Directory, DNS, DHCP, and experience in supporting antivirus software, backup tools, and cloud-based email systems. If you are a proactive and skilled IT professional seeking a challenging role in Mumbai - Bandra East, this opportunity at Mid-Day Infomedia is tailor-made for you. Join us in our mission to ensure uninterrupted IT operations and user satisfaction through your technical expertise and user-friendly approach.,

Posted 6 days ago

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