Key Accounts Executive (Delhi)

About Us:

At PadCare, we’re on a mission to make hygiene sustainable. Founded in 2018, we have developed India’s first patented sanitary napkin recycling technology—PadCareX.

But we’re not just solving a waste problem, we’re building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watch?v=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Role overview & Key responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for key clients, ensuring long-term success and satisfaction.
• Build and maintain strong, long-lasting relationships with client stakeholders.
• Understand client needs and objectives, and ensure our solutions meet those needs effectively.

Service Delivery Oversight:

• Coordinate with cross-functional teams to ensure timely execution of services and resolution of any operational challenges.
• Monitor the delivery of impact reports, recycling certificates, and other key service components.
• Track client engagement and proactively address any gaps or feedback.

Account Growth & Retention:

• Identify opportunities to expand service offerings and increase account value.
• Collaborate with the sales and product teams to upsell or cross-sell services based on client needs.
• Drive renewal discussions and maintain high client retention rates.

Reporting & Communication:

• Maintain clear documentation of all client interactions, updates, and service milestones.
• Share regular updates and reports with clients regarding impact metrics, service performance, and sustainability outcomes.
• Present data and insights in a client-friendly manner through presentations and review meetings.

Client Onboarding & Transition Support:

• Work closely with the onboarding team during the transition phase for new clients.
• Ensure smooth handover from onboarding to account management.

What we're looking for:

• Bachelor's degree in Business, Marketing, Environmental Science, or a related field.
• 1–3 years of experience in client-facing roles, preferably in B2B or sustainability-driven companies.
• Strong communication, coordination, and relationship-building skills.
• Analytical mindset and attention to detail.
• Proficiency in English (written and spoken).
• Proficiency in MS Excel, PowerPoint, and Canva for report creation and presentations.
• Familiarity with CRM tools (e.g., HubSpot, Zoho) and helpdesk platforms (e.g., Freshdesk, Zendesk) is an added advantage.
• Comfort with using Google Workspace and internal tracking systems.
• Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.

Work Mode:

Why Join us:

• Compensation:

   Competitive salary in line with industry standards.

• Growth Path:

   Opportunity to scale into Key Account Manager and beyond as PadCare expands globally.

• Purpose With Impact:

   Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.

• Eco-Warrior in Action:

   Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.

• Innovation Meets Heart:

   Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.

• Grow With Us:

   We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.

• A Culture That Cares:

  Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day.