Key Account Manager

Position Title: Key Account Manager (KAM)

Department: Sales & Business Development

About BM EPC BM EPC is a global turnkey solution provider in healthcare infrastructure, specializing in Branding, Marketing, Engineering, Procurement, and Construction (EPC). We partner with leading pharmaceutical, biotech, and healthcare organizations worldwide, offering endto-end project solutions. Our mission is to make healthcare affordable and accessible while building long-term, value-driven client relationships.

Role Overview As a Key Account Manager at BM EPC, you will be responsible for managing and nurturing relationships with the company’s most strategic clients. This role requires a strong balance of business development, client service, and project coordination. The KAM will ensure client satisfaction, identify new opportunities within existing accounts, and act as a trusted advisor for key stakeholders.

Key Responsibilities • Manage and grow relationships with key domestic and international clients in pharmaceuticals, biotech, and healthcare. • Act as the primary point of contact for assigned accounts, ensuring smooth communication and service delivery. • Understand client requirements and align BM EPC’s solutions (EPC, procurement, infrastructure projects) to their business needs. • Drive revenue growth by identifying cross-selling and up-selling opportunities within existing accounts. • Develop account plans, sales forecasts, and growth strategies tailored to each key client. • Collaborate with internal teams (Engineering, Procurement, Marketing, Operations) to ensure timely and quality project execution. • Negotiate long-term contracts and service agreements with key clients. • Monitor account performance, client satisfaction, and resolve escalations effectively. • Represent BM EPC at industry forums, networking events, and client review meetings. • • Provide management with regular reports on account status, opportunities, risks, and competitor activity.

Qualifications & Experience

• Bachelor’s/master’s degree in business administration, Marketing, Engineering, or related field. • 4–8 years of proven experience as **Key Account Manager / Client Relationship Manager** in EPC, pharmaceuticals, healthcare, or related industries. Strong track record of managing high-value client portfolios and achieving sales targets. • Excellent relationship management, negotiation, and communication skills. • Strong business acumen with ability to understand complex projects. • Proficiency in MS Office, CRM systems, and project management tools. • Ability to travel as required for client engagement.

Key Skills

Strategic Client Relationship Management Account Growth & Retention Negotiation & Contract Management Business Development within Existing Accounts Cross-functional Collaboration Problem-Solving & Conflict Resolution Customer-Centric Mindset

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

• Provident Fund

Work Location: In person