Key Account Manager

Location: Noida

Type: Full-time Opportunity

CTC: ₹5-7 LPA

About Zeko AI

Zeko AI is an agentic SaaS platform, revolutionizing recruitment by providing smarter, faster, and more efficient ways to manage talent analytics. We’re leveraging AI to transform how businesses hire and operate. By joining us, you will be a part of a rapidly growing startup, where you’ll have the opportunity to learn, grow, and make a significant impact from day one.

Role Overview

We are looking for a candidate with a keen understanding of enterprise accounts and a strong communication background to effectively market and communicate with clients. The position combines client success, account management, and SaaS marketing, with a focus on relationship-building and product adoption.

Key Responsibilities

• Act as the primary point of contact for enterprise client accounts, ensuring smooth onboarding, adoption, and ongoing support.
• Build and maintain strong relationships with clients, understanding their needs and proactively offering tailored solutions.
• Resolve client queries, address concerns, and ensure clients are maximizing the use of Zeko AI’s products.
• Craft and send personalized, compelling emails to clients to address concerns, provide updates, and highlight new features.
• Guide clients in leveraging Zeko AI’s platform effectively to meet their business objectives and improve recruitment processes.
• Collaborate with product, tech, and operations teams to identify and implement optimizations in client workflows.
• Gather and analyze client feedback to contribute to product improvements and recommend enhancements.
• Maintain detailed records of client interactions and prepare regular reports on client success, adoption metrics, and communication effectiveness.

Requirements

• 0-3 years of experience in managing enterprise-level accounts, SaaS products, or customer success.
• Excellent written and verbal communication skills, with the ability to craft persuasive client messages.
• Strong organizational skills, with the ability to handle multiple clients and tasks simultaneously.
• Proficiency in Google Suite and MS Office.
• Comfortable working from the Noida office.