Key Account Manager

Job Description

The Key Account Manager is responsible for managing key customer accounts, maintaining long term relationships, managing existing portfolio & driving growth within existing customer accounts. Key responsibilities for this role include end-to-end customer program management (single point of contact for the customer) such as i) converting enquiries to cost proposals & contracts ii) managing order-fulfilment till dispatch iii) establishing regular communication with the customer from timeline, cost, HSE, quality and delivery schedule perspective. Key Responsibilities Strategic Develop comprehensive business plans for each of the key accounts Create customer relationship management strategy for all key accounts Lead the customer account planning cycle and ensure that the customers' needs & expectations are met by the company Contribute to building Market Intelligence based on interactions with customers Keep track of latest market developments and update other Key Account Managers about potential opportunities Attend industry meets, such as association events, conferences, exhibitions etc. and interact with external agencies to build PI’s brand Meet expectations to ensure the highest level of customer service and increased value to the business Operational & Financial Implement successful customer development & management plan via activities such as Manage all the business discussion and relationship with existing customers Conduct internal and external analysis on customer’s business Create and maintain a database of clients’ business, product portfolio and their requirements Communicate effectively with the client and respond to complex queries with regards to contract obligation Administer meetings between client decision makers and company's practice leaders/Director Participate in Customer Visits to demonstrate PI’s infrastructure & capabilities Serve as the single point of contact for the customer for end-to-end program management to drive activities such as i) converting enquiries to cost proposals & contracts ii) managing order-fulfilment till dispatch iii) establishing regular communication with the customer from timeline, cost, HSE, quality and delivery schedule perspective Collaborate with internal departments like Manufacturing Strategy, Production, Operations, HSEQ, Commercial etc. and provide customer feedback on specific issues faced by key accounts Take P&L accountability for the key accounts (account-wise); develop quarterly/ yearly forecasts & sales plans and generate and disseminate periodic performance reports People Drive cross-functional interactions between various departments & collaborate with key stakeholders translating into customer satisfaction Collaborate with other Key Account Mangers to understand the requirements of other customers Educational Qualification & Experience: Master of Business Management (MBA) from Tier 1 institution (E.g. IIMs/ISB/XLRI/FMS etc.). Bachelor’s degree in Engineering (preferably chemical) 10-12 years of experience in end-to-end program management & managing customer accounts Show more Show less