Key Account Manager (KAM)

Location:

[On-site – Noida]

Department:

Sales & Client Success

Reports To:

COO

About EDMO

EDMO is an AI-powered admissions and enrollment automation platform built natively on Salesforce/Slate. We work with universities across the U.S. and globally to simplify student recruitment, automate document processing, and improve yield outcomes. Trusted by institutions like National University, WGU, and NYU, EDMO enables enrollment teams to do more with less while enhancing the student experience.

Role Overview

The Key Account Manager will be responsible for

owning and growing strategic university relationships

. Acting as the trusted advisor for our partner institutions, you’ll drive adoption of EDMO’s tools, ensure customer satisfaction, and uncover opportunities to expand product usage. This role requires a strong mix of

relationship management, technical aptitude, and business acumen

to help universities transform their admissions operations with AI-driven solutions.

Key Responsibilities

Serve as the

primary point of contact

for assigned university accounts (CIOs, VPs of Enrollment, Admissions Directors).Drive

customer success outcomes

: improved adoption, retention, and expansion of EDMO’s solutions.Conduct regular

business reviews

to showcase ROI, share usage analytics, and align EDMO with client priorities.Collaborate with product and implementation teams to ensure

smooth onboarding

and effective solution rollout.Identify

upsell/cross-sell opportunities

across EDMO’s suite (e.g., Document Intelligence, GPA Calculator, Interview Analyzer, Credit Transfer).Build strong client advocacy and generate case studies, testimonials, and referrals.Monitor account health and proactively resolve risks to ensure renewals.

Requirements

3–6 years

of experience in Key Account Management, Customer Success, or Enterprise SaaS/AI sales.Prior exposure to

EdTech, Higher Education, or SaaS platforms

is strongly preferred.Strong ability to

navigate C-level and VP-level conversations

within universities.Excellent communication, negotiation, and presentation skills.Analytical mindset with ability to interpret client data and propose value-driven solutions.Familiarity with

Salesforce CRM

or Slate preferred.

What We Offer

Competitive salary with

performance-based incentives

.Opportunity to work with

leading U.S. universities

and shape the future of EdTech.Collaborative, mission-driven team culture.Exposure to cutting-edge AI tools transforming global education.