Key Account Manager- Client Servicing

Job Title: Key Account Manager – Client Servicing

Location:

Bhubaneswar, Odisha

Department:

Sales & Marketing

Reports to:

Head of Sales / CEO

Type:

Full-Time

Job Summary:

The Key Account Manager (KAM) is responsible for developing and maintaining long-term relationships with strategic clients to maximize sales and profitability. This role involves a blend of sales, marketing strategy, business development, and account management, with a strong focus on meeting revenue targets and delivering value to both the company and its clients.

Key Responsibilities:

1. Account Management & Client Relationships

• Serve as the primary point of contact for key clients.
• Build strong, long-term relationships with decision-makers and stakeholders.
• Understand client needs, goals, and market trends to propose tailored solutions.
• Resolve client issues quickly and effectively to maintain satisfaction.

2. Sales Strategy & Execution

• Develop and execute strategic account plans to achieve sales targets.
• Upsell and cross-sell products and services based on client needs.
• Forecast revenue and track performance metrics for each key account.
• Lead contract negotiations and renewals.

3. Marketing & Campaign Coordination

• Collaborate with the marketing team to create campaigns tailored to key accounts.
• Provide client feedback to help shape product positioning and marketing materials.
• Help drive demand-generation efforts through account-based marketing (ABM).
• Monitor market trends and competitor activity.

4. Reporting & Analysis

• Provide regular reports on sales performance, account status, and opportunities.
• Implement and Use CRM systems to maintain accurate records.
• Analyze data to improve client engagement, retention, and growth.

5. Cross-functional Collaboration

• Coordinate with product, customer success, logistics, finance, and operations teams.
• Act as the voice of the customer within the organization.
• Support new product launches or services with client input and rollout plans.

Required Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Sales, or related field.
• Minimum 3–7 years of experience in B2B sales, key account management, or client-facing roles.
• Strong understanding of sales principles, marketing strategies, and CRM tools.
• Proven track record of achieving or exceeding sales targets.

Desired Skills:

• Excellent communication, negotiation, and interpersonal skills.
• Strategic thinking and problem-solving ability.
• Strong analytical skills with a data-driven approach to decision-making.
• Time management and organizational capabilities.
• Proficiency in tools such as Excel, PowerPoint, and CRM software.

KPIs & Metrics to Track:

• Revenue growth from key accounts.
• Client retention and satisfaction (Net Promoter Score).
• Number of new opportunities generated per account.
• Average sales cycle length and conversion rate.
• Contribution to marketing campaign performance and ROI.

Career Path & Growth:

• Senior Key Account Manager
• National/Regional Sales Manager
• Director of Sales or Marketing
• Business Development Director