Key Account Manager

Capital Numbers is a publicly listed, leading software development and digital transformation company that empowers businesses across the globe with custom IT solutions. With over 800+ talented professionals, we specialize in delivering end-to-end solutions for clients in industries like e-commerce, fintech, healthcare, logistics, and more. Join us to be part of a dynamic team focused on driving innovation, fostering client relationships, and achieving excellence.

Role Overview

As a Key Account Manager, you will be responsible for building and maintaining strong, long-term relationships with our key clients. You will act as the primary point of contact, ensuring customer satisfaction, increasing client retention, and driving revenue growth through upselling and cross-selling our services.

Key Responsibilities

• Build and nurture long-term relationships with assigned key accounts to enhance customer satisfaction and loyalty.
• Act as the primary liaison between the client and internal teams to ensure smooth project execution and delivery.
• Conduct regular check-ins and quarterly business reviews with clients to understand their needs and identify areas for growth.
• Identify upselling and cross-selling opportunities to maximize revenue from existing accounts.
• Proactively pitch additional services or solutions that align with the client’s business objectives.
• Work closely with the sales team to develop tailored proposals and presentations.
• Understand the client’s industry, market trends, and competitive landscape to provide insights and add value.
• Collaborate with internal teams to create account plans and strategies to meet client objectives.
• Ensure alignment of service delivery with client expectations, timelines, and budgets.
• Meet or exceed revenue and retention targets for assigned accounts.
• Track and forecast key account metrics, including sales growth, profit margins, and customer satisfaction.
• Address client issues or concerns promptly and ensure they are resolved effectively.
• Work with internal teams to mitigate risks, manage escalations, and improve service delivery.

Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field. MBA is a plus.
• 6-10 years of experience in Key Account Management, client servicing, or sales, preferably in the IT/software industry.
• Proven experience in managing enterprise-level clients and driving revenue growth.
• Knowledge of IT services, software development life cycle (SDLC), and outsourcing models (dedicated team, fixed-cost, etc.).
• Familiarity with tools like CRM systems (HubSpot, Salesforce) and project management tools (JIRA, Asana) is preferred.
• Excellent communication, presentation, and negotiation skills.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• A consultative approach to client management with the ability to think strategically.
• Ability to work in a fast-paced environment with a focus on results.
• Willingness to travel occasionally for client meetings or events.