Key Account Manager

Job Title:

Reports To:

Number of Reportees::

Job Location:

1. Ensuring service delivery by becoming bridge between Client and Operations.
2. Protecting and increasing our revenue / order or/and revenue / unit and revenue / CFT.
3. Ensuring timely escalation in billing.
4. If contract do not have escalation clause, then adding escalation with minimum 5 – 7% escalation / year.
5. Zero debit from the client.
6. Increasing wallet share of each customer.
7. Increasing volume
8. Increasing location
9. Cross selling
10. Regularly tracking KPIs for customer satisfaction.
11. Timely collection of payments (within 5 days from payment day as per credit terms)
12. While exiting, ensuring 100% collection of billed amount.
13. Remove any terms from contract which is not favourable to company.
14. Giving advance intimation to collection team in case there is risk of non-payment from client.
15. Taking approval and ensuring accurate billing of any additional service taken by the Client.
16. Suggesting and improving process for service – Bill – Collection. Also designing review reports and tracking.
17. Re-negotiating rates for loss making clients.

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Experience:

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