Posted:12 hours ago|
Platform:
On-site
Full Time
The main role of the KAM is to develop relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of
key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.
Managing implementation of all services and terms & conditions as committed to customer
Upselling products and services to customer’s internal stake holders across departments and group companies (if any)
Ensuring high levels of engagement with clients
Complete responsibility for renewing the account year on year at higher margins
Mapping new service offerings and customized options for the customer and coming up with new revenue streams
Coordinating with all internal stake holders at QB to execute campaigns
Handling all client’s escalations and ensure adherence to processes to ensure customer delight
Exceeding revenue targets from renewals, upselling and cross selling
MBA from a Tier1/Tier 2 institute
2+ years of relevant experience
Ability to create a rapport with clients and maintain long term relationships with the decision makers
Good networking and understanding/knowledge of B2B SaaS industry
Should have impeccable communication (verbal, listening, writing) & presentation skills
Self-starter/self-reliant, self-motivated and willing to take up challenges, learn and develop
Good negotiation skills, competitive and confident approach
A creative thinker with progressive ideas
A highly motivated self-starter
Able to function in a fast-moving startup environment
Able to think strategically, yet focus on execution
Highly data driven
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