Key Account Manager

Position Title:

Location

Position Type:

Experience:

The main role of the KAM is to develop relationships with a portfolio of major clients to ensure they do not turn to competition. Acquiring a thorough understanding of 

key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. 

Primary Responsibilities

 Managing implementation of all services and terms & conditions as committed to customer  

 Upselling products and services to customer’s internal stake holders across departments and group companies (if any) 

 Ensuring high levels of engagement with clients 

 Complete responsibility for renewing the account year on year at higher margins 

 Mapping new service offerings and customized options for the customer and coming up with new revenue streams 

 Coordinating with all internal stake holders at QB to execute campaigns  

 Handling all client’s escalations and ensure adherence to processes to ensure customer delight 

 Exceeding revenue targets from renewals, upselling and cross selling 

Educational and Experience Requirements

 MBA from a Tier1/Tier 2 institute 

 2+ years of relevant experience 

 Ability to create a rapport with clients and maintain long term relationships with the decision makers 

 Good networking and understanding/knowledge of B2B SaaS industry 

 Should have impeccable communication (verbal, listening, writing) & presentation skills 

 Self-starter/self-reliant, self-motivated and willing to take up challenges, learn and develop 

 Good negotiation skills, competitive and confident approach 

You Are

 A creative thinker with progressive ideas 

 A highly motivated self-starter  

 Able to function in a fast-moving startup environment 

 Able to think strategically, yet focus on execution 

 Highly data driven