Jira Administrator

Tryzens Global

3 years

0 Lacs

thiruvananthapuram kerala india

Posted:13 hours ago| Platform:

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Skills Required

jira development management vision technology salesforce sap magento middleware automation confluence power automate support data integrity efficiency training archive upgrading migration planning security connect plugins reporting reports onboarding testing maintenance integration configuration server service communication agile scrum itil certification

Work Mode

On-site

Job Type

Full Time

Job Description

Tryzens Limited is a fast-growing IT solutions consultancy head with headquarters based in London and a proven development center in Trivandrum, India, a near shore office in Sofia, Bulgaria and in Melbourne, Australia. Our areas of expertise include delivery of digital solutions (eCommerce solutions and Non commerce), multi-channel retail solutions and project management amongst others. We provide best of breed solutions and services to several blue-chip clients primarily within retail, financial services, and other industries. We have built our delivery focused reputation upon technical innovation, in-depth business knowledge, and creative vision, all of which supports our objective of helping clients to gain true value from digital solutions. We have a platform-neutral independent approach working with the world's leading technology partners (Salesforce, SAP Commerce, Magento, BigCommerce, CommerceTools and Middleware. Tryzens has been awarded Salesforce Commerce Cloud's EMEA delivery partner of 2017!

Requirements

The Jira Administrator plays a key role in enabling operational excellence through the management, optimisation, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement.

Duties & Responsibilities:

Jira & Confluence Administration

Lead training programs for staff on best practices and processes
Manage permissions, workflows, field configurations, screen schemes, and add-ons
Troubleshoot issues and support global teams
Maintain data quality and archive outdated projects
Lead the Jira Improvement Board and communicate changes effectively
Create, update, and maintain complex Jira workflows and configurations
Raise and manage technical queries with Atlassian support as needed
Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement
Good experience in both Cloud/DC Jira
Have a good knowledge and understand the integrations between the Jira dc and Jira cloud
Active to check the security vulnerable and take necessary action
Connect with Atlassian if any queries required
Build the plugins if any requirement

Process Improvement & Automation

Identify and implement improvements to ways of working across teams
Support the business to automate processes using Power Automate to reduce manual effort and errors
Architect solutions to meet business needs and improve operational efficiency

Reporting & Insights

Build and maintain Power BI reports and dashboards for operational and strategic use
Troubleshoot Power BI issues and manage backend configurations and data models
Collaborate with stakeholders to gather requirements and deliver actionable insights

Platform Ownership & Support

Proactively manage support queues and user onboarding/offboarding
Evaluate new platform features and train teams on their use
Ensure system integrity and performance through regular testing and maintenance

Essential Skills

3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager
Ability to create custom scripts in Jira to automate workflows and extend base functionality
Experience with Confluence administration and usage
Jira server maintenance and service management experience
Experience developing and deploying custom plugins for Jira
Strong understanding of Power BI, including backend data modelling and troubleshooting
Experience with Power Automate or similar automation tools
Excellent written and verbal communication skills
Proven ability to work independently and proactively in a fast-paced environment

Desirable

Experience in Agile Scrum methodology
ITIL Certification and Jira Certification