Jira Administrator

Role & responsibilities

The Jira Administrator plays a key role in enabling operational excellence through the management, optimization, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement.

Duties & Responsibilities:

Jira & Confluence Administration

• Lead training programs for staff on best practices and processes.
• Manage permissions, workflows, field configurations, screen schemes, and add-ons.
• Troubleshoot issues and support global teams.
• Maintain data quality and archive outdated projects.
• Lead the Jira Improvement Board and communicate changes effectively.
• Create, update, and maintain complex Jira workflows and configurations.
• Raise and manage technical queries with Atlassian support as needed.
• Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement.
• Good experience in both Cloud/DC Jira.
• Have a good knowledge and understand the integrations between the jira dc and jira cloud.
• Active to check the security vulnerable and take necessary action.
• Connect with Atlassian if any queries required.
• Build the plugins if any requirement.

Process Improvement & Automation

• Identify and implement improvements to ways of working across teams.
• Support the business to automate processes using Power Automate to reduce manual effort and errors.
• Architect solutions to meet business needs and improve operational efficiency.

Reporting & Insights

• Build and maintain Power BI reports and dashboards for operational and strategic use.
• Troubleshoot Power BI issues and manage backend configurations and data models.
• Collaborate with stakeholders to gather requirements and deliver actionable insights.

Platform Ownership & Support

• Proactively manage support queues and user onboarding/offboarding.
• Evaluate new platform features and train teams on their use.

Ensure system integrity and performance through regular testing and maintenance.

Preferred candidate profile

Essential

• 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager.
• Ability to create custom scripts in Jira to automate workflows and extend base functionality.
• Experience with Confluence administration and usage.
• Jira server maintenance and service management experience.
• Experience developing and deploying custom plugins for Jira.
• Strong understanding of Power BI, including backend data modelling and troubleshooting.
• Experience with Power Automate or similar automation tools.
• Excellent written and verbal communication skills.
• Proven ability to work independently and proactively in a fast-paced environment.

Desirable

• Experience in Agile Scrum methodology
• ITIL Certification and Jira Certification

Education & Qualifications:

• Degree educated / equivalent