Jira Administrator

As a Jira Administrator with 4+ years of experience, your role will primarily focus on Jira Cloud (SaaS) and involve the following responsibilities: - Strong understanding of Jira project configurations, issue types, workflow schemes, permission schemes, and screen schemes. - Experience with Jira automation rules, JQL, and dashboard/report creation. - Familiarity with Confluence and basic administration tasks. - Knowledge of Jira Service Management, including request types, SLAs, and knowledge base integration. - Ability to communicate clearly with both technical and non-technical stakeholders. - Experience working in Agile environments such as Scrum and Kanban. - Strong troubleshooting and problem-solving skills. Preferred Qualifications: - Atlassian certifications like ACP-120: Jira Administration for Cloud. - Experience with third-party Atlassian Marketplace apps like ScriptRunner, JMWE, and Automation for Jira. - Familiarity with REST APIs for Jira and scripting in Python, Bash, or similar. - Exposure to ITIL processes or ITSM environments. Key Responsibilities: - Administer and maintain Atlassian Cloud products including Jira Software, Jira Service Management, and Confluence. - Manage user access, roles, permissions, and group configurations. - Design and implement Jira workflows, screens, custom fields, and automation rules. - Support project teams with configuration and integration requirements. - Configure and manage Jira Service Management queues, SLAs, and customer portals. - Monitor system performance, manage updates, and coordinate with Atlassian support for issue resolution. - Create and maintain project templates, dashboards, and filters for reporting and analysis. - Integrate Jira with other SaaS platforms like Slack, GitHub, Azure DevOps, and Salesforce. - Train users and document best practices to support effective Jira usage. - Flexible to work on rotational shifts. In addition to the above responsibilities, you will have the opportunity to work with a global, cross-functional team. Benefits: - Paid sick time - Paid time off - Provident Fund Experience Required: - Jira: 4 years - JQL: 3 years - Jira Admin: 4 years Work Location: In person Job Types: Full-time, Permanent,