Jira Administrator

Role Overview:

Jira Administrator

To join our growing team, please review the list of responsibilities and qualifications.

Key Responsibilities

• Administer and configure Jira Data Center & Cloud, including DC-to-Cloud migration (Jira & Jira service Desk).
• Manage Jira Issue types, workflows, screens, permissions, custom fields, automation rules, notifications ,and screen schemes.
• Set up and support Jira Service Management (JSM): service desks, SLAs, request types, and portals.
• Design and maintain Assets (Insight) schemas.
• Support Confluence spaces, templates, permissions, and plug-in management.
• Provide application support for Jira, Confluence, and JSM across IT and business teams.
• Gather and analyze business requirements to optimize Jira/Confluence configurations.
• Evaluate, test, and configure Jira/Confluence plug-ins.
• Automate tasks using REST APIs, webhooks, and ScriptRunner.
• Create Jira projects, filters, dashboards, and reports.
• Document workflows, configurations, and processes to support runbooks and training.
• Stay updated with the latest Jira features and best practices.

Required Skills & Qualifications:

• Jira administration experience (DC & Cloud), including DC-to-Cloud migration (Jira & Jira service Desk)..
• Expertise in Jira Software, Jira Service Management, Confluence, and Assets (Insight).
• Strong understanding of ITIL practices and service management workflows.
• Proficient in REST APIs, scripting (e.g., Groovy/ScriptRunner), and system integrations.
• Familiar with Agile (Scrum, Kanban), and SAFe methodologies.
• Ability to translate business needs into technical solutions and workflows.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication; effective stakeholder engagement.
• Proactive, client-focused, and able to provide strategic guidance.