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Tryzens
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Associate CommerceOps Analyst

Associate CommerceOps Analyst

Tryzens

2 - 4 years

5 - 6 Lacs

thiruvananthapuram

Posted:None| Platform:

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Skills Required

application support monitoring e-commerce itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Recognising incidents through our monitoring and raising them with the Incident team.
Day to day responsibility of owning issues alerted to us through our monitoring tools.
Replication the incidents raised from the monitoring tools and working with Incident management team to get them resolved.
Tracking and documented recurring incidents alerted from the monitoring and making sure they are raised and resolved.
Work together with the Incident management team and escalate all major issues appropriately.
Helping and collaborating effectively with internal and external colleagues to resolve incidents.
Recognize and highlight any risks that threaten agreed SLAs, executing relevant mitigation plans for anything approaching an SLA breach.
Provide daily report to clients after checking the daily performance of the website.
Maintaining the monitoring tools/thresholds set with respect to the trading period for each client and also optimizing the monitoring thresholds.
Addition of new monitoring that is being passed to the team.
The Junior CommerceOps Analyst team will need to be working in shift according to UK and ANZ times.

Preferred candidate profile

• 2-4 years minimum of relevant experience in Support Analyst, 1st line support role.

• Experience of working in an ITIL environment preferred.

• Technical background within Managed Services and IT industry preferable

• Ability to work independently and as part of team in a matrix organization.

• Experience working in a fast-paced and dynamic environment in a growing company.

Immediate joiners preferred

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