Tryzens

Role & responsibilities You will be part of our rapidly growing Shopify practice helping to shape and deliver the right outcomes for our clients. You will operate across the project lifecycle from discovery through to development, test, training, and post-implementation support. The core responsibilities are: Development of client solutions Participate in the discovery phase and provide an estimation of the business requirements. Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications. Reviewing technical requirements and adapting those into Shopify. Communicating with client business to fully understand client expectations. Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions. Engagement in technical design discussions, requirement analysis, coding, testing, implementation and maintenance of Shopify and associated software applications. Managing technical delivery of integrations and custom extensions. Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution. Shopify setup, configuration, customization, data Migration, and deployment of applications to Shopify and associated platforms. Providing guidance to clients and developers over technology, processes, and applications while updating them on regular project-related developments. Effectively troubleshoot production issues and do root cause analysis. Train and integrate new team members and proactively support the continued development of existing team members. Build and promote a positive working environment for the team. Effectively work with team members in line with company policy and procedures, including performance, development, disciplinary and conflict resolution with effective feedback Excellent communication skills Commercial Supporting Presales during development of new business with new or existing clients General Participate in recruitment activities where necessary. Maintain certification in Shopify Preferred candidate profile Essential Skills & Experience A bachelors degree or equivalent. Team player with excellent collaboration skills, with a fantastic can-do attitude. Self-driven, with an aptitude to learn and keep up with the latest in Shopify. Must have excellent written and verbal communication skills. A minimum 4 years experience developing on the Shopify including : Experience in implementing applications in cloud using server less functions, services etc. Experience in implementing unit tests for NodeJS or PHP Experience in performance tuning of Nodejs or PHP applications and writing high performance code Experience in addressing quality/security issues in Nodejs/PHP code Good exposure towards test-driven development while using the industry best practices with an ability to write new test suites Produce code that is easy to read and maintain. Proven track record in software development environments and experiences of end-to-end project lifecycles. Proficient in co-coordinating with teams and clients across different time zones. Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio, and Project Overall, 7 to 12 Years of IT experience . Knowledge in other ecommerce platform like Magento, BigCommerce, Commercetools will be preferred. Knowledge in technologies such as Vue.js, React.js, Ruby language (Ruby on Rails framework) for creating apps or scheduler jobs. Good understanding of functionalities and features provided by Shopify. Experience with custom apps and integrations available in Shopify. Strong knowledge of L iquid template language Strong hands-on experience in customizing Shopify themes. Knowledge in technologies such as NodeJS OR PHP framework like Laravel, ExpressJs HTML5, CSS3, JavaScript/Jquery . Experience with implementing/debugging Shopify apps as well as creating custom extensions. Experience with Shopify's object/properties, REST API, webhooks and Meta fields Clear Understanding on Shopify concepts Desirable Experience & Knowledge Shopify Certification

Role & responsibilities The Senior Project Manager (SPM) manages multiple clients for new implementations and post-launch eCommerce IT optimization roadmap, driving our clients exciting business goals and leading innovation in the eCommerce industry, using a variety of delivery methodologies (Agile/Waterfall) and managing multiple development teams located internationally. The senior project manager also oversees InLife services working closely with our Service and Support team, to ensure the Service Level Agreements (SLAs) are being met for incident and problem management, monitoring, and more. The SPM will be our clients main point of contact, working closely with our Delivery Director and Client Success Director to ensure Tryzens are providing a high level of service and delivering high-code quality projects on time and within budget. Our clients are our partners, and we value ourselves on the strong partnership we build with each client, with the SPM role as an integral part of this relationship. We are excited to grow our team with Indias top-tier Senior Project Manager to join our highly skilled and experienced delivery team! The core responsibilities are: Project Management Manage the day-to-day details of the project and manage client optimizations road maps including the project plan, schedule, project delivery, staffing, task assignments, scope, budget, and risks Determine Project goals and manage dependencies and risks with the client and with our internal teams, to proactively mitigate them and defend our baselines. Manage change rigorously, and ensure client expectations on changes are managed accordingly, and we are commercially protected for those changes. Engage in proposals and estimations to drive new business into Tryzens. Managing offshore project delivery team, ensuring collaboration and clear communication between team members. Work with business sponsors, peers, and other stakeholders to develop and review project proposals. Support the Solution Consultant in managing customer expectations for project deliverables. Ensure project-related administration is completed on time and accurately e.g., timesheets, sign-off, talent planning/booking, expense submissions/approvals, project reports, and training. Work closely with all functional teams to build strong internal relationships. Proactively seek opportunities for client account growth to achieve company targets. Ensure Tryzens delivery processes are adhered to for the definition and implementation of scoped works. Create and maintain supporting project artifacts to effectively manage engagements e.g., RAIDD (and associated management), talent scheduling, status reporting, budget reporting. As a member of the Project Management team, provide input into the enhancement of Tryzens Delivery processes and methodology. Able to manage one or two large projects or a couple of small to medium-sized interrelated projects requiring complex cross-functional collaboration and management at the Project level. Communicates Project status and progress (inc budget) to customers effectively and escalates where necessary to key stakeholders. During an engagement, be the primary customer interface and perform project management activities that ensure adherence to Tryzens delivery methodology. Coordinates creation and runs Monthly Service Review Coordinates creation and runs Quarterly Business Review Deliver all ITIL Elements of the client's IT Operation against contracted SLAs. Proactively lead and co-ordinate all planning for the client's peak trading period Prepare detailed and comprehensive statements of work for projects. Review and refine statements of work to ensure accuracy, completeness, and alignment with project objectives. Client Engagement Take ownership of all direct communication with the customer and resolve escalations with autonomy within the scope of our service offering. Collaborate effectively with internal and external colleagues to build a first-class customer relationship with the objective of making every customer a lifelong customer. Uncover and recognize any risks that threaten customer satisfaction or renewal, executing mitigation plans for all risks. Work closely with the Client Success team to identify and develop new opportunities within existing customer accounts ensuring customer growth and satisfaction. Conduct regular reviews with the client to review services delivered. Listening to customers carefully and understanding customers’ key business issues and opportunities to deliver business-impacting results. Build strong, transparent, and trust-based relationships with clients. In Life Services Work with the support team to ensure all incidents are resolved within SLA and monitoring is in place and set up correctly. Maintain an active Continual Service Improvement program to establish the root cause of problems and fix these through ongoing road map delivery releases. Maintain day-to-day accountability for the ownership and resolution (including any referral or escalation as may be necessary) of Service issues. Ensure all effort expended is reported accurately and billed in line with the client contracts. Preferred candidate profile Overall 15+ years of IT experience. A minimum of 6+ years of experience in project management, with a track record of successfully delivering projects of varying size and complexity. Demonstrable track record of delivering end-to-end system implementations' ideally eCommerce solutions (Salesforce Commerce Cloud, Magento, WebSphere Commerce Server, SAP Commerce, BigCommerce, CommerceTools, Shopify). Waterfall, Agile & Prince 2. BTech Degree educated or equivalent. Proficient in using JIRA, Confluence and Project Management, issue management, and collaborative tools. Excellent written and verbal communication skills. Good organizational skills including attention to detail and multitasking skills. Excellent line management, matrix management, and mentoring skills. Strong analytical and problem-solving abilities. Strong interpersonal skills, with the ability to effectively convey complex ideas and concepts to diverse audiences. Proactive nature with a drive to anticipate challenges, drive meetings with purpose, and proactively engage stakeholders to build consensus and alignment. Experience using MS Project, Jira, and Confluence. Good working knowledge of Microsoft Office. Proven experience in successful project management, utilizing relevant tools and techniques to ensure consistent delivery. Ability to talent plan, financial planning, control, and report efficiently and effectively. Experience in communicating and liaising with senior key stakeholders and project sponsors. Process control, quality reviews, and delivery of governance and documentation. Experience in managing the delivery of complex projects of multi-disciplinary teams. Experience in working with offshore teams. Ability to coordinate multiple medium-sized projects at the Project level or one or two large projects. Demonstrated negotiation, conflict management, and leadership skills. Proven ability to develop and maintain effective internal and external business relationships with various levels of customer management teams. Ability to manage forecast / pipeline and reflect a true position with date driven deadlines.

Role & responsibilities The Jira Administrator plays a key role in enabling operational excellence through the management, optimization, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement. Duties & Responsibilities: Jira & Confluence Administration Lead training programs for staff on best practices and processes. Manage permissions, workflows, field configurations, screen schemes, and add-ons. Troubleshoot issues and support global teams. Maintain data quality and archive outdated projects. Lead the Jira Improvement Board and communicate changes effectively. Create, update, and maintain complex Jira workflows and configurations. Raise and manage technical queries with Atlassian support as needed. Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement. Good experience in both Cloud/DC Jira. Have a good knowledge and understand the integrations between the jira dc and jira cloud. Active to check the security vulnerable and take necessary action. Connect with Atlassian if any queries required. Build the plugins if any requirement. Process Improvement & Automation Identify and implement improvements to ways of working across teams. Support the business to automate processes using Power Automate to reduce manual effort and errors. Architect solutions to meet business needs and improve operational efficiency. Reporting & Insights Build and maintain Power BI reports and dashboards for operational and strategic use. Troubleshoot Power BI issues and manage backend configurations and data models. Collaborate with stakeholders to gather requirements and deliver actionable insights. Platform Ownership & Support Proactively manage support queues and user onboarding/offboarding. Evaluate new platform features and train teams on their use. Ensure system integrity and performance through regular testing and maintenance. Preferred candidate profile Essential 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager. Ability to create custom scripts in Jira to automate workflows and extend base functionality. Experience with Confluence administration and usage. Jira server maintenance and service management experience. Experience developing and deploying custom plugins for Jira. Strong understanding of Power BI, including backend data modelling and troubleshooting. Experience with Power Automate or similar automation tools. Excellent written and verbal communication skills. Proven ability to work independently and proactively in a fast-paced environment. Desirable Experience in Agile Scrum methodology ITIL Certification and Jira Certification Education & Qualifications: Degree educated / equivalent

Role & responsibilities Recognising incidents through our monitoring and raising them with the Incident team. Day to day responsibility of owning issues alerted to us through our monitoring tools. Replication the incidents raised from the monitoring tools and working with Incident management team to get them resolved. Tracking and documented recurring incidents alerted from the monitoring and making sure they are raised and resolved. Work together with the Incident management team and escalate all major issues appropriately. Helping and collaborating effectively with internal and external colleagues to resolve incidents. Recognize and highlight any risks that threaten agreed SLAs, executing relevant mitigation plans for anything approaching an SLA breach. Provide daily report to clients after checking the daily performance of the website. Maintaining the monitoring tools/thresholds set with respect to the trading period for each client and also optimizing the monitoring thresholds. Addition of new monitoring that is being passed to the team. The Junior CommerceOps Analyst team will need to be working in shift according to UK and ANZ times. Preferred candidate profile • 2-4 years minimum of relevant experience in Support Analyst, 1st line support role. • Experience of working in an ITIL environment preferred. • Technical background within Managed Services and IT industry preferable • Ability to work independently and as part of team in a matrix organization. • Experience working in a fast-paced and dynamic environment in a growing company. Immediate joiners preferred

Role & responsibilities You will be part of our dynamic CommerceOps team, serving as the Operational leader of the shift. You will be responsible for leading CommerceOps delivery to stakeholders and removing or escalating any blockers which could impact Service Quality. Provide technical and operational mentorship to Associates, Junior Analysts and Analysts. General Responsibilities (Individual) Own any Major Incidents (including communications) to completion and follow-up actions Drive DM Daily Stands Ups Drive KanBan checks with CommerceOps Analysts. Prioritise and provide direction for any open tickets for both CommerceOps Associate and Analysts Owning the timely service reviews with clients, also ensuring the core purpose is to analyze the key metrics, identify trends and issues, and drive continuous improvement in service delivery which benefits the needs of clients effectively. Ensuring timely documentation for all incidents by the team Ensure high-quality investigations and incident closures both technically and in any comms Proactivity to identify the root cause and any technical enhancements Operational timely escalation of any blockers that cannot be resolved Technical - resolve any blockers the team has Ownership of tasks to drive them to completion and ensure follow-up actions are completed Conduct knowledge-sharing sessions to train team members General Responsibilities (Team) Mentor Associates and support them in day-to-day operations when in need. Recommend and coordinate implementation of changes to ITSM services to improve Client metrics Complete ownership of the shift during the work hours and accountability of the POD throughout. Ensure quality & Consistency of delivery. Leading Handovers to ensure leads in the next shift are aware of all open items Engage in Transition sessions and CABs Accountability of the CommerceOps operations in the respective shift he/she is in. Flagging any Analyst or Associate that requires further training or development Technical Responsibilities Ensure Technical investigation and solutions are provided with best quality based on ITIL best practices Promptly escalates issues to the Managers/PMs/ Tech Architects, responsible for the Platform/Client. Strictly follow Operational workflow in accordance with the CommerceOps process. Technical understanding across platform and on CommerceOps tools. Work closely with Managers, Specialist & PMs for CSI People Manager Responsibilities Line Manage the Associates & Analysts reporting. Ensure effective People management, coordinate and seek support from CommerceOps Manager to provide guidance when in need. Preferred candidate profile Excellent communication skills at both technical and non-technical level, including the ability to communicate with and present to client. Calmness in pressure-based situations

Role & responsibilities The Jira Administrator plays a key role in enabling operational excellence through the management, optimisation, and automation of core business tools including Jira, Confluence, Power BI, and Power Automate. This self-driven individual will lead improvements, support cross-functional teams, and ensure data integrity and system efficiency across platforms. The role also includes technical ownership of platform upgrades and vendor engagement. Jira & Confluence Administration Lead training programs for staff on best practices and processes. Manage permissions, workflows, field configurations, screen schemes, and add-ons. Troubleshoot issues and support global teams. Maintain data quality and archive outdated projects. Lead the Jira Improvement Board and communicate changes effectively. Create, update, and maintain complex Jira workflows and configurations. Raise and manage technical queries with Atlassian support as needed. Upgrading/migration of Jira and Confluence versions, including rollout planning and staff enablement. Good experience in both Cloud/DC Jira. Have a good knowledge and understand the integrations between the Jira dc and Jira cloud. Active to check the security vulnerable and take necessary action. Connect with Atlassian if any queries required. Build the plugins if any requirement. Process Improvement & Automation Identify and implement improvements to ways of working across teams. Support the business to automate processes using Power Automate to reduce manual effort and errors. Architect solutions to meet business needs and improve operational efficiency. Reporting & Insights Build and maintain Power BI reports and dashboards for operational and strategic use. Troubleshoot Power BI issues and manage backend configurations and data models. Collaborate with stakeholders to gather requirements and deliver actionable insights. Platform Ownership & Support Proactively manage support queues and user onboarding/offboarding. Evaluate new platform features and train teams on their use. Ensure system integrity and performance through regular testing and maintenance Preferred candidate profile Essential Skills 3+ years of experience with Jira APIs, tool integration, and Jira Configuration Manager. Ability to create custom scripts in Jira to automate workflows and extend base functionality. Experience with Confluence administration and usage. Jira server maintenance and service management experience. Experience developing and deploying custom plugins for Jira. Strong understanding of Power BI, including backend data modelling and troubleshooting. Experience with Power Automate or similar automation tools. Excellent written and verbal communication skills. Proven ability to work independently and proactively in a fast-paced environment. Desirable Experience in Agile Scrum methodology ITIL Certification and Jira Certification

Role & responsibilities Development of client solutions: Provide estimation of the business requirements. Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications. Reviewing technical requirements and adapting those into Shopify. Communicating with client business to fully understand client expectations. Engagement in technical design discussions, requirement analysis, coding, testing, implementation, and maintenance of Shopify and associated software applications. Managing technical delivery of integrations and custom extensions. Providing hands-on support in development, design, independent analysis, and problem resolution. Shopify setup, configuration, customization, data migration, and deployment of applications to Shopify and associated platforms. Providing guidance to clients and developers over technology, processes, and applications while updating them on regular project-related developments. Effectively troubleshoot production issues and do root cause analysis Train and integrate new team members and proactively support the continued development of existing team members. Build and promote a positive working environment for the team. Effectively work with team members in line with company policy and procedures, including performance, development, disciplinary, and conflict resolution with effective feedback. Preferred candidate profile A bachelors degree or equivalent. Maintain certification in Shopify Team player with excellent collaboration skills, with a fantastic can-do attitude. Self-driven, with an aptitude to learn and keep up with the latest in Shopify. Must have excellent written and verbal communication skills. Produce code that is easy to read and maintain. Proven track record in software development environments and experiences of end-to-end project lifecycles. Familiar with JIRA, Confluence, MS Outlook, Word, Excel, Visio, and Project Overall, 3 to 5 Years of IT experience . A minimum 3 years experience developing on Shopify including: Good understanding of functionalities and features provided by Shopify. Experience with third-party apps and integrations available in Shopify. Strong knowledge of liquid template language Strong hands-on experience in customizing Shopify themes. Knowledge in technologies such as NodeJS OR PHP framework like Laravel, HTML5, CSS3, JavaScript/Jquery . Experience with implementing/debugging Shopify apps as well as creating custom extensions. Experience with Shopify's object/properties, REST API, webhooks and Meta fields Clear Understanding on Shopify concepts Desirable Experience & Knowledge Knowledge in technologies such as Vue.js, React.js, Ruby language (Ruby on Rails framework) for creating embedded apps or scheduler jobs Knowledge in other ecommerce platform like Magento, BigCommerce will be preferred.

Role & responsibilities Participate in discovery phase. Provide estimation of business requirements. Highlight possible flows and inconsistencies in business requirements Work closely with software architects and business analysts to ensure requirements are crystal clear and properly translated into work packages. Assign tasks to relevant development resources. Review estimates with developers to assure business requirements can be delivered on time with the desired code quality (only in case developers have raised concerns around estimation). Work closely with clients and developers on resolving issues related to design and requirements. Implement efficient and effective strategies for software development. Ensure that development coding standards, policies and procedures are strictly followed. Ensure all team members apply same technologies, tools and techniques during development lifecycle. Provide high level solutions and estimations for business needs based on accumulated business knowledge. Review Functional Specification Documents and highlight possible flaws, deviations from initial business requirements or new functionalities being pushed through updated requirements and designs. Ensure that the final deliverable within the development team satisfies the business requirements as specified. Ensure that projects are accurately estimated and delivered to schedule. Demonstrate flexibility to respond to change in business requirements. Contribute to the process of continuous improvement by highlighting pain points in the projects phase pre-sale, discovery, planning, development/delivery. Demonstrate ownership of all work developed by the team members. Ensure project workflow is strictly followed by all team members. Train and integrate new team members and proactively support the continued development of existing team members. Build and promote a positive working environment for the team. Effectively manage team members in line with company policy and procedures, including performance, development, disciplinary and conflict resolution with effective feedback. Implement team goals and objectives. Preferred candidate profile Essential Skills: At least 5 years of Adobe Commerce (Magento) development experience. Solid understanding of web technologies, usability, and information architecture. Understanding of platform and browser compatibility issues. Proven experience in developing in Object orientated PHP. Strong understanding of Object Orientated programming techniques Experience of GIT version control system Very good written and verbal communication skills. Ability to handle multiple tasks and be highly organized. Detail oriented, self-motivated. Ability to communicate professionally with everyone, both internal and external. Very comfortable in a fast-paced environment. Preferred Skills: Experience with Magento Enterprise (Adobe Commerce edition). Magento Certification. PHP / Zend Certification. Experience in: Jira, Agile Development. Experience using web services and APIs. Understanding of test-driven development.