Jira Administration

About the Company

About the Role

Responsibilities

• Perform comprehensive administration and configuration of JIRA instances, including projects, workflows, issue types, custom fields, screens, permissions, notification schemes, and board configurations (Scrum, Kanban).
• Manage and administer user accounts, groups, and roles across the Atlassian suite, ensuring proper access control and security compliance.
• Install, manage, and troubleshoot Atlassian add-ons, plugins, and extensions (e.g., ScriptRunner, Tempo, Automation for JIRA, Zephyr, Xray, Portfolio for JIRA).
• Oversee regular maintenance tasks, including backups, performance monitoring, database optimization, and system upgrades for both JIRA Server/Data Center and Cloud environments.
• Responsible for application health, availability, and performance of all Atlassian tools.
• Collaborate extensively with stakeholders, product owners, Scrum Masters, and development teams to gather requirements, analyze existing processes, and design/implement highly customized and efficient JIRA workflows that align with business needs.
• Implement advanced workflow features, including conditions, validators, post-functions, and automation rules using ScriptRunner (Groovy scripting) or JIRA Automation.
• Identify opportunities for process improvements and leverage Atlassian tools to streamline operations, eliminate redundancies, and enhance team productivity.
• Integrate JIRA with various third-party tools such as CI/CD pipelines (Jenkins, GitLab CI, Azure DevOps), version control systems (Git, Bitbucket, GitHub), service desk platforms, Slack, and other enterprise applications.
• Develop and maintain automation scripts (e.g., Python, Groovy, Shell) to automate routine tasks, generate reports, and facilitate data exchange between systems.
• Leverage JIRA REST APIs to build custom integrations or extract data for reporting and analytics purposes.
• Provide expert-level support to end-users, troubleshoot complex issues, and resolve JIRA-related problems in a timely and efficient manner.
• Develop and deliver comprehensive training programs and user guides for JIRA features, best practices, and new functionalities for both technical and non-technical audiences.
• Create and maintain detailed documentation for JIRA configurations, workflows, integrations, and standard operating procedures.
• Promote adoption and best practices for Atlassian tools across the organization.
• Design, create, and manage custom dashboards, filters (JQL), and reports to provide meaningful insights into project progress, team performance, and key metrics for various stakeholders.
• Analyze data to identify trends, performance blockers, and areas for further optimization within JIRA.
• Establish and enforce JIRA governance standards, best practices, and configuration guidelines across the organization.
• Provide strategic recommendations for leveraging the Atlassian suite to meet evolving business requirements and improve overall organizational efficiency.
• Participate in long-term planning for Atlassian tool roadmap, including version upgrades, migrations, and new tool evaluations.

Qualifications

Required Skills

• Expertise in JIRA Software, JIRA Service Management, and Confluence.
• Strong understanding of JIRA workflows, configurations, and administration.
• Experience with Atlassian add-ons and plugins.
• Proficient in automation scripting (e.g., Python, Groovy, Shell).
• Ability to integrate JIRA with third-party tools.

Preferred Skills

• Experience with CI/CD pipelines and version control systems.
• Familiarity with JIRA REST APIs.
• Strong analytical and problem-solving skills.
• Excellent communication and training abilities.

Pay range and compensation package

Equal Opportunity Statement