ITAM Operations Executive

ITAM Operations Executive

(Associate/Senior Associate)

EY Technology:

Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.

EY Technology supports our technology needs through three business units:

Client Technology – focuses on developing new technology for our clients. It enables EY to identify new technology-based opportunities faster and pursue those opportunities more rapidly

Enterprise Technology (ET) – ET supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. ET will also support our internal technology needs by focusing on a better user experience.

Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.

The opportunity

Here, you’ll handle end user IT hardware demand identification, demand identification to ensure the end user IT hardware stock availability at GDS India locations/offices to meet the business demand timely. That mean working to manage existing process and look for opportunity to improve our IT Hardware Asset Management (ITHAM) practices wherever you find yourself, you’ll be making a visible impact on projects, operational metrics, and process improvement. You’ll often work on-site to personally understand the process, operation and with cross functional such as procurement , S2P, Finance , WES , compliance

Your key responsibilities

• Acting as an experienced practitioner across all aspects of HAM including processes, organization, tools, data, governance
• Designing and documenting processes, policies, standards, and process requirements
• Performing Hardware Asset demand assessment against demand with identifying gaps/risks and optimization opportunities
• Defining practice governance structure and required reports/dashboards
• Working closely with tools teams (e.g., ServiceNow) to implement processes, controls, dashboard
• Providing trusted advice on how ITAM transformation and technology enablement can lead to improved performance, reduce risks, and optimize investments
• Ensure the SOW’s and BRET’s for Vendors are in place
• Finalize high level requirements to carry out Demand Assessment against demand requests
• Coordinate demand assessment meetings with Service Line Managers, HR , BRM, OSTS
• Create demand management performance reports / Metrics to OSTS leadership and identify improvements
• Provide Inputs to define OLA’s and SLA’s for IT Asset Demand Management
• Demand Identification and Purchase
  • Finalize the quantity of IT hardware assets for procurement, obtain approvals
  • Manage the PR to delivery of asset purchases
  • Prepare and maintain a month-wise demand vs supply report (IT asset reconciliation) for the next 6 months period, using the pre-defined template
  • Report shall be refreshed every month or ad-hoc, when there is any significant hiring surge from service lines/ functions
  • Purchase to be initiated in advance considering the delivery timeline taken by the vendors, custom clearance and internal processing
  • Key levers, risk/ issues to be identified from the monthly reconciliation and should be informed/escalated to respective functions for timely support and appropriate action to timely taken
  • GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation
• Supply against allocation
  • Monitor the Hardware Asset stock status in view of joiners with confirmed date of joining and ensure no stock pressure at least for the next 4-6 weeks
  • Ensure Supply against demand is on track and no stock room has shortage
  • Ensure all requirements have been channelised for delivery through internal teams to vendors
  • Dashboard to be prepared based on the pre-defined template
  • Key levers, risk/ issues to be identified from the dashboard and should be informed/escalated to respective functions for timely support
  • GDS operations enablement and location leaders should also be informed / consulted for key risk/ issues mitigation
• Key output parameters and criteria for the process to be success
  • Monthly/ad-hoc demand vs supply report
  • Weekly stock allocation status (for laptops)
  • Notification to talent and service line operations on plan variance
  • Risk identified (if any) and recommended mitigation steps

Skills and attributes for success

• At least 7 years of IT- HAM demand management experience as a practitioner
• Sound experience of working and collaboration with cross functions to deliver result.
• Ability to design enablers (policies, standards, process, controls, governance, tool requirements) that satisfy GDS India requirements
• Ability/experience to perform assessment of current state, define target state and prepare roadmap to achieve the target state
• Good understanding of ITAM tool, like ServiceNow
• Ability to learn quickly and work independently

To qualify for the role, you must have

• Bachelor's degree, preferably in Information Systems Management, Engineering or similar discipline
• Experience working in a large cross-functional team environment
• Experience in Service Now ITSM and ITAM modules
• Experience in demand and supply management of end user’s hardware products
• Experience of IT assets life cycle dealing with procurement/Finance/Facility/Customs/SEZ
• The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
• Excellent communication & interpersonal skills
• Experience in MS Excel-data management, pivot reporting, analytics
• Advanced skills in Microsoft Office (Macros, Excel and PowerPoint)
• Proficient knowledge in regard to business intelligence tools (e.g. Tableau, power BI)
• Analytical skills and strong organizational abilities

What working at EY offers

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you