WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning.
NeuralMesh by WEKA
sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.Weka is looking for a motivated and experienced individual. We are seeking a highly skilled and motivated
IT support
based in India who can provide exceptional technical support to our employees and customers while working
US business hours
. The role requires strong troubleshooting skills across hardware, software, network, and cloud-based applications, with the ability to work independently and collaboratively with our global IT team.
Work Hours: US Time Zone (PST/EST depending on business needs)
What You'll Do
- Provide L1/L2 IT support for end-users across the US, troubleshooting laptops (Windows/macOS), mobile devices, printers, and conferencing tools remotely.
- Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Jira, Okta SSO, and ERP/CRM systems.
- Manage user onboarding and off/on boarding in compliance with security policies (Okta, Intune/Jamf, Active Directory, etc.).
- Monitor and respond to support tickets promptly, ensuring adherence to defined SLAs.
- Perform basic network troubleshooting including VPN, Wi-Fi, DNS, and firewall issues.
- Escalate critical technical issues to senior IT staff or vendors as needed.
- Document common issues and solutions, creating knowledge base articles for recurring IT incidents.
- Ensure compliance with security protocols such as MFA, patching, and access control.
- Collaborate with US and global IT teams to continuously improve systems, processes, and the overall user experience.
- Ensure compliance with security policies (MFA, patching, access control).
- Collaborate with US and global IT teams to improve systems, processes, and user experience.
Qualifications
- 3–5 years of IT support experience in a global, distributed environment.
- Strong knowledge of Windows, macOS, and iOS device management.
- Hands-on experience with SSO/identity tools (Okta, JumpCloud, Azure AD, etc.).
- Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.).
- Familiarity with cloud-based SaaS applications (Google Workspace, Office 365, Zoom, Slack, etc.).
- Knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent problem-solving and communication skills in English.
- Ability to work independently with minimal supervision during US hours.
The WEKA Way
- We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.
- We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.
- We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.
- We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.
Concerned you don’t meet every qualification? Don’t let it stop you from applying!
Studies have shown that traditionally underrepresented groups may be less likely to apply for jobs if they don’t meet every qualification specified. WEKA is committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.
WEKA is an equal opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
