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IT support Specialist(Sales force Admin MCSA Certified)

3 - 8 years

3 - 7 Lacs

Hyderabad

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

hyper-v active directory dhcp vmware dns acd cms verint sales support mac aes salesforce linux voip ip telephony avaya sip jira microsoft azure remedy avaya cms media gateway avaya pbx cdr servicenow sbc mdm microsoft windows aws h323 citrix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

IT support Specialist(Sales force Admin, MCSA Certified) Senior IT Support Specialist The role involves monitoring support queues and managing issues from definition to resolution. Responsibilities include: Clear understanding of ITIL Framework and hands-on experience with ITSM platforms (ServiceNow, Remedy, Jira SM). Experience handling basic tasks related to virtualization platforms like VMware, Citrix, or HyperV Hands-on experience with user management in Active Directory, along with clear concepts of DNS and DHCP Experience working with OEMs and coordinating support for end users. Experience with Salesforce user management Qualifications Experience handling basic tasks around Vmware/Citrix/HyperV or other platforms Hands-on experience with user management on AD; clear concepts on DNS and DHCP Experience working with OEMs and coordinating support for end users Computer Systems Technology diploma/degree, Computer Science Degree, or equivalent technical knowledge Minimum 3 years of relevant work experience Experience with Salesforce administration and user management. Experience with Windows, Linux, and OSX operating systems Experience with O365, Azure, AWS, MDM Experience working with distributed resources and teams MCSA (Windows 10), ITIL Foundation (optional) Develops materials that are easily understood; effectively responds to impromptu questions and simplifies complex information to ensure understanding Able to communicate and share technical details with employees across geographies Nurtures productive working relationships to resolve mutual problems Ability to work in a fast-paced environment, manage multiple priorities, and adapt to rapidly changing technologies Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** Background checks are required for employment with insightsoftware, where permitted by country, state/province.

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Insightsoftware
Insightsoftware
www.insightsoftware.com

Software / Financial Technology

Burbank

500+ Employees

127 Jobs

    Key People

  • Mike Lock

    CEO

  • Craig O’Brien

    President

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