1. Troubleshoot and Resolve Issues: Diagnose and fix desktop-related problems, including hardware, software, and connectivity issues. 2. Provide Technical Support: Offer assistance to end-users via phone, email, or in-person, ensuring prompt and professional service. 3. Install and Configure Hardware/Software: Set up and configure desktops, laptops, and peripherals, including operating systems, applications, and drivers. 4. Maintain Inventory and Asset Management: Track and manage desktop assets, including inventory, licensing, and warranty information. 5. Document Incidents and Resolutions: Record and update incident reports, ensuring accurate and detailed documentation of issues and resolutions.
ob Summary: The Operations Coordinator is responsible for ensuring the smooth day-to-day operations of the organization. This role involves coordinating tasks, managing workflows, and providing administrative support to various teams. Key Responsibilities: 1. Coordinate tasks and projects: Assist in planning, executing, and monitoring projects and tasks. 2. Manage workflows: Ensure efficient workflow, prioritize tasks, and allocate resources. 3. Provide administrative support: Offer support to teams, including data entry, communication, and record-keeping. 4. Maintain records and databases: Keep accurate and up-to-date records, databases, and files. 5. Communicate with teams: Facilitate communication between teams, stakeholders, and management. 6. Troubleshoot issues: Identify and resolve operational issues, escalating complex problems as needed. 7. Implement process improvements: Identify opportunities for process enhancements and implement changes. Requirements: 1. Education: Bachelor's degree in Business Administration, Operations Management, or related field. 2. Experience: 1-3 years of experience in operations, administration, or a related role. 3. Skills: -Proficiency in Microsoft Office and other productivity tools. - Excellent organizational and time management skills. - Strong communication and interpersonal skills. - Ability to work independently and as part of a team. - Analytical and problem-solving skills.