IT Support Analyst

About Ruder Finn India:

Ruder Finn is one of the world’s largest independent communications agencies. Born in New York in 1948 with a restless ‘What’s Next’ spirit that still drives us today, it was one of the first PR agencies in the world. From bold ideas to breakthrough storytelling, we help brands, leaders, and causes stay ahead in a world that never stands still.

In India, our journey has been nothing short of electric. In just 7 years, we’ve scaled from a boutique agency to one of the fastest-growing large agencies in the country. Along the way, we’ve built a culture where people grow, experiment, and shine, proven by consistently leading the people and campaign award wins. With 250+ awards in the last 5 years and titles like Mid-Sized Agency of the Year and Large Agency of the Year (multiple times), we’re not just part of the conversation. We’re shaping it.

Why Ruder Finn India?

At Ruder Finn, we don't just do PR - we shape what's next. Here's why you'll love being part of our story:

• Tech at the core

  : Whether it's healthcare, consumer, or corporate, we bring a tech-first lens to everything we do. From RF.AIO to our Tech Lab and RF Studio, innovation isn't a department here, it's a mindset.

• Talent comes first

  : We believe in meritocracy and back it up by investing heavily in learning, development, and young leadership. If you've got the drive, you'll get the stage.

• Living "What's Next":

  Curiosity and hunger fuel us. We don't wait for trends; we build them.

• Punching above our weight

  : From social-first storytelling for global icons like Meta and Adobe, to high-energy campaigns with LGP and MG - we play in big leagues with bold ideas.

• Work hard, play harder

  : Yes, we deliver for our clients, but we're equally passionate about telling our own story. #LifeAtRF is about creativity, camaraderie, and culture - and our people bring it alive every day. Check it out- https://www.instagram.com/ruderfinnindia/

Opportunity

This is your chance to step into a role as dynamic as the teams you’ll support. You’ll be at the heart of a fast-paced environment solving real issues, streamlining ways of working, and enabling colleagues to perform at their best.

You’ll manage critical systems, deliver smooth tech experiences, and collaborate with global experts who value curiosity and initiative. It’s a front-row seat to transformation: improving processes, elevating IT practices, and shaping a modern, digital-first workplace.

If you’re eager to grow, ready to challenge the norm, and excited to be a trusted IT partner, this is where it happens. This is where your impact lasts.

What you’ll do

· Serve as the first/second-line helpdesk contact for the Gurugram office; triage, resolve, and escalate tickets across hardware, software, and network issues using our ticketing system.

· Troubleshoot and support Windows & macOS laptops/desktops; iOS/Android mobile devices; printers and peripherals.

· Handle day-to-day basics in Microsoft 365/Office apps, Active Directory, VPN/remote access, and SharePoint (account setups, password resets, device joins, group/permission updates).

· Maintain accurate asset inventory (procurement, imaging, deployment, returns, lifecycle updates); keep documentation and knowledgebase articles current.

· Support a highly mobile workforce with courteous, timely resolution and clear communication of status.

· Assist on local/region-wide IT projects (rollouts, upgrades, office moves) and support audit/compliance tasks under guidance from senior IT.

· Coordinate with vendors/service providers for warranty, repairs, and site services; provide feedback to improve IT processes and user experience.

· Join the on-call rotation for planned off-hours support as scheduled.

What we expect from you

· 1-2 years of experience in IT support or a customer-facing helpdesk role.

· Strong troubleshooting across PCs/Macs, mobile devices, and common office peripherals; working knowledge of Microsoft 365, Active Directory, SharePoint, VPN, and basic networking (TCP/IP, Wi‑Fi).

· Experience with ticketing systems, asset management, and creating/maintaining user documentation/knowledge base articles.

· Clear, professional communication with both technical and non-technical users; organized, proactive, and service oriented.

· Nice to have: familiarity with ITIL practices, SAP end-user support, and assisting with policy/compliance tasks alongside senior team members.