About the Role As an IT Support Analyst, you will work closely with the IT Helpdesk and the wider IT & Security team, supporting the Head of IT & Security in the delivery of new technologies and capabilities. Your responsibilities will include shaping new infrastructure deployment strategies, replacing legacy technologies with cloud-based solutions, and ensuring our services remain healthy and available to both Finova staff and customers. You will be accountable for the day-to-day management of the IT support desk, ensuring that tickets are efficiently addressed and resolving technical issues. You will also provide technical leadership to peers and offer guidance where necessary. This role covers IT infrastructure, front and back-office services, from configuring networks and firewalls to assisting with hardware-related issues and security investigations. Key Responsibilities: Manage and support the IT support desk, ensuring tickets are addressed promptly and key performance indicators (KPIs) are reported to the Head of IT & Security.. Support and manage both front-office and back-office IT infrastructure, including networking, firewalls, user services, software configuration, and hardware-related issues. Assist with the implementation and management of cloud-based technologies and ensure smooth service delivery. Support security efforts by working with the Information Security Team to mitigate IT risks and ensure systems remain secure. Provide detailed reporting on Helpdesk performance, security operations, and infrastructure management. Assist with identity management, authentication, and authorization across network resources using Azure and Intune. Maintain and configure security tools, including anti-spam, malware protection, and data loss prevention (DLP) technologies. Support the management of disaster recovery plans and perform regular tests and rehearsals. Automate tasks using tools such as PowerShell, Power Automate, Intune, and Autopilot. Required Skills & Experience: In-depth knowledge of the Azure/Office 365 cloud platform. Basic Knowledge of firewalls, networking, and associated infrastructure, such as routers and switches. Strong understanding of security technologies and best practices. Excellent communication skills with the ability to explain technical concepts to non-technical audiences. Strong self-learning ethic to stay current with industry trends and technologies. Calm under pressure, with the ability to prioritize and manage tasks effectively. Knowledge of Microsoft Azure products, including Azure SQL, Web Apps, App Services, Service Bus, Azure Functions, and Azure API Management. Familiarity with Microsoft Identity and Access Management tools such as Azure AD, ADFS, Azure AD Connect, Conditional Access, and SAML. Basic knowledge of Intune, including policy management, packaging, and software delivery. Experience with Office 365 Exchange Online, SharePoint Online, OneDrive, and Teams Administration. Solid understanding of Windows 10/11 and Windows Server OS. Familiarity with cloud monitoring tools and creating documentation such as HLD, LLD, and knowledge base articles. Preferred Skills & Experience: Azure Information Protection and Data Loss Prevention (DLP) policies. Experience with DevOps permissions and licensing. Knowledge of Wi-Fi management and Meraki cloud infrastructure. Responsibilities: Manage and ensure the resilience of IT infrastructure, including cloud, virtual, and physical environments (e.g., Azure/O365, firewalls, routers, Wi-Fi). Ensure licensing and software management are compliant with company needs. Implement and manage security controls and technologies, including identity management, anti-malware protection, security patching, and cloud security. Support email and cloud protection technologies and conduct simulated phishing campaigns. Assist with disaster recovery and continuity planning. Maintain third-party relationships for IT infrastructure support and maintenance.
The Role Were seeking a dynamic PMO Manager to elevate project governance and data-driven decision-making across our software implementation initiatives. You will be the owner of our Kantata PSA tool, driving process optimization and actionable insights that shape delivery success. What will you be doing? Ensure high-quality project data for accurate tracking, forecasting, and reporting, including working with different business stakeholders to: Monitor and enforce timesheet compliance. Develop exception reports to flag missing or inconsistent project data. Quality check and ensure completeness of project data. Ensure billing milestones are maintained, and projects are invoiced on time. Own and optimize Kantata for resource planning, reporting, and delivery analytics, reviewing resource allocation, capacity and utilization. Work with HR and FP&A teams to ensure integration with BambooHR is up to date and capacity forecasts are accurate. Support delivery teams and project managers to build and maintain a suite of standard reports for delivery reporting. Act as the admin and champion for the Kantata system, including managing and driving improvements, ensuring integrations and processes are efficient. Lead and continuously improve the PMO function and Kantata system, embedding best-in-class governance, developing templates and documenting and training team on processes. Promote PMO standards and coach teams on tools, processes, and governance. Work with internal teams to develop and maintain dashboards and KPIs to inform senior management decisions. About you An excellent communicator and collaborator, with a proactive and solution-oriented mindset. Proven experience in PMO leadership within software or IT services (experience in banking/fintech is a plus). Hands-on expertise with Kantata or similar PSA/project management tools. Strong data analysis skills, with the ability to translate metrics into actionable insights. Familiarity with project management methodologies such as PMP, PRINCE2, or equivalent (certification preferred). Highly organised and able to prioritise competing demands. Self-starter with a passion for improvement and order. Track record of making and overseeing systems and process changes.
About the Role As a Junior IT Support Analyst, you will be part of our IT Helpdesk team, providing first-line technical support to internal users and ensuring all IT requests and incidents are handled efficiently and within agreed service levels. Youll be responsible for managing support tickets, maintaining high standards of customer service, and escalating complex issues to senior analysts where necessary. This role is ideal for someone early in their IT career who is driven, organized, and eager to learn in a fast-paced technology environment. Key Responsibilities Manage and prioritise incoming IT support tickets through the helpdesk system, ensuring SLAs are consistently met. Provide first-line support for hardware, software, and network-related issues across Finovas offices and remote teams. Maintain detailed records of incidents, resolutions, and escalations in line with IT processes and documentation standards. Escalate complex technical issues to senior analysts or the IT & Security team when required. Proactively monitor open tickets, follow up on outstanding issues, and communicate updates to users. Support onboarding activities, including user account setup, device configuration, and access provisioning. Contribute to the creation and maintenance of IT knowledge base articles and documentation. Assist with routine system checks, updates, and asset management. Maintain a professional and customer-focused approach to all interactions. Collaborate with the IT team to identify process improvements and enhance service delivery. Required Skills & Experience Candidate must be Microsoft Az-305 certified. Previous experience in an IT support or service desk role (internship or entry-level experience accepted). Strong understanding of IT support principles and ticket lifecycle management. Knowledge of Office 365, Windows 10/11, and basic network troubleshooting. Familiarity with ITSM or ticketing systems (e.g., Jira & Freshservice) Excellent communication and problem-solving skills. Ability to prioritize multiple tasks and work effectively under pressure. A proactive attitude with a strong desire to learn and grow within the IT field. Preferred Skills Understanding of Azure Active Directory & Intune. Awareness of ITIL principles or certification (desirable). Experience with user account management and permissions. Understanding of endpoint protection, security awareness, or MFA technologies. Desirable: Experience within azure Desirable: Experience with Google Workspace administration and support