IT Site Leader

About Eurofins – the global leader in bio-analysis

Eurofins is Testing for Life. The Eurofins network of companies believes that it is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.

With over 62,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of a wide range of products, as well as providing innovative clinical diagnostic testing services and in-vitro diagnostic products.

Eurofins companies’ broad range of services are important for the health and safety of people and our planet. The ongoing investment to become fully digital and maintain the best network of state-of-the-art laboratories and equipment supports our objective to provide our customers with high-quality services, innovative solutions and accurate results in the best possible turnaround time (TAT). Eurofins companies are well positioned to support clients’ increasingly stringent quality and safety standards and the increasing demands of regulatory authorities as well as the evolving requirements of healthcare practitioners around the world.

Eurofins has grown very strongly since its inception and its strategy is to continue expanding its technology portfolio and its geographic reach. Through R&D and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions.

Shares in Eurofins Scientific are listed on the Euronext Paris Stock Exchange (ISIN FR0014000MR3, Reuters EUFI.PA, Bloomberg ERF FP).

POSITION TITLE: Site Leader

REPORTING TO: Regional IT Director, AMEA and Global IT Delivery Centre Director

WORKING LOCATION: Indore or Coimbatore

We are currently hiring a Site Leader who will be responsible for setting up and managing the daily operations of IT Delivery Centre in Indore or Coimbatore, overseeing the growth of this new facility in alignment with regional & group leadership, company goals, policies, and culture. This role requires a strategic thinker and strong people manager who can lead cross-functional teams, drive operational excellence, and foster a high-performance environment.

Key Responsibilities:

IT Delivery Centre Leadership.

• Setup an IT Delivery centre, primarily catering to s/w development, maintenance and IT support operations in accordance with group IT Delivery centre guidance
• Serve as the senior-most representative at the site, fostering a positive culture aligned with company values.
• Collaborate with regional and global leadership in a matrix organization to implement corporate initiatives and ensure timely compliances with group expectations.
• Drive operational efficiencies through process improvements, effective resource management, implementation of relevant & specific site policies in alignment with group leadership and local regulations.
• Oversee site performance metrics, including SLAs, KPIs, Hiring pipelines, attritions, and employee engagement etc.
• Serve as the highest point of contact for any site level decisions, and escalations related to financials, operations, technology, and people.
• Build and maintain relationships with local vendors, partners, and community organizations for the growth of site (i.e. local IT Delivery centre).
• Plan, forecast, present annual budgets related to site operations, managing and implementing the annual operating plan as per the approved site budget and in coordination with group IT Controlling teams.
• Ensure data privacy and site compliances in accordance with local laws, safety regulations, and group IT security policies.

Operational Leadership

• Define, structure, lead and take operational accountability of service offerings.
• Oversee daily operations of delivery functions, including resource planning, service delivery, and client satisfaction.
• Ensure effective governance, SLA/KPI adherence, and continuous improvement in delivery processes.
• Foster a high-performance culture driven by innovation, agility, accountability, and excellence.
• Pro-active in cost optimizations to ensure the maximum value for a pre-agreed service level.
• Develop, Implement and manage internal service contracts, service availabilities and related results. Enable and implement relevant reporting systems to publish relevant KPIs & updates to the customers and stakeholders.

Qualifications:

• Bachelor’s degree in information technology, Business Administration, or related field; master’s degree preferred.
• Minimum of 15 to 20 years of experience in IT Delivery centre operations, facilities management, or people leadership.
• Hands on experience in setting up and managing IT Delivery centre in Indore or Coimbatore in the last 5 years.
• Proven leadership experience managing cross-functional teams and large-scale technology initiatives.
• Excellent interpersonal, communication, and conflict resolution skills.
• Strong analytical and problem-solving abilities.
• Knowledge of IT s/w development, maintenance & support operations, IT Infrastructure and IT security practices.
• Experience in managing multi-cultural and geographically distributed teams is a plus.

Preferred Skills:

• Someone with hands on experience in setting up and managing operations of IT Delivery centre in Tier-II locations (i.e., Indore and/or Coimbatore in particular).
• An analytical mindset who identifies new improvement opportunity in his/her ongoing scope and responsibilities.
• Project Management skills and preferably with PMP or Prince2 certifications
• Sound knowledge of ITIL framework
• Experienced in leading Agile or Lean environments
• Proficiency in collaboration tools (e.g., Microsoft 0365 suite, MS Teams, Slack, Jira, Confluence etc.)
• Hands on experience in Annual budget planning and delivering within the agreed budget

Travel: