IT Site Leader

As a Site Leader at Eurofins, you will play a crucial role in setting up and managing the daily operations of the IT Delivery Centre in either Indore or Coimbatore. Your responsibilities will include overseeing the growth of the facility in alignment with regional & group leadership, company goals, policies, and culture. You must be a strategic thinker and a strong people manager capable of leading cross-functional teams, driving operational excellence, and fostering a high-performance environment. **Key Responsibilities:** - Setup and manage the IT Delivery Centre focusing on software development, maintenance, and IT support operations as per group IT Delivery centre guidance. - Represent the site as the senior-most individual, promoting a positive culture aligned with company values. - Collaborate with regional and global leadership to implement corporate initiatives and ensure timely compliance with group expectations. - Drive operational efficiencies through process improvements, resource management, and implementation of site-specific policies in alignment with group leadership and local regulations. - Monitor site performance metrics such as SLAs, KPIs, hiring pipelines, attritions, and employee engagement. - Act as the primary point of contact for site-level decisions, escalations, and financial, operational, technology, and people-related matters. - Develop and maintain relationships with local vendors, partners, and community organizations for site growth. - Plan, forecast, and manage annual budgets for site operations in coordination with group IT Controlling teams. - Ensure data privacy and site compliance with local laws, safety regulations, and group IT security policies. **Operational Leadership:** - Define, structure, and lead service offerings, taking operational accountability. - Supervise daily delivery functions including resource planning, service delivery, and client satisfaction. - Ensure governance, SLA/KPI adherence, and continuous improvement in delivery processes. - Cultivate a high-performance culture driven by innovation, agility, accountability, and excellence. - Optimize costs proactively to deliver maximum value within pre-agreed service levels. - Implement and manage internal service contracts, service availabilities, and related reporting systems for customers and stakeholders. **Qualifications:** - Bachelor's degree in information technology, Business Administration, or related field; master's degree preferred. - 15 to 20 years of experience in IT Delivery centre operations, facilities management, or people leadership. - Hands-on experience in setting up and managing IT Delivery centre in Indore or Coimbatore in the last 5 years. - Proven leadership in managing cross-functional teams and large-scale technology initiatives. - Strong interpersonal, communication, and problem-solving skills. - Knowledge of IT software development, maintenance & support operations, IT Infrastructure, and IT security practices. - Experience in managing multi-cultural and geographically distributed teams is a plus. **Preferred Skills:** - Hands-on experience in setting up and managing operations of IT Delivery centre in Tier-II locations. - Analytical mindset for identifying improvement opportunities. - Project Management skills and certifications like PMP or Prince2. - Knowledge of the ITIL framework. - Experience in leading Agile or Lean environments. - Proficiency in collaboration tools such as Microsoft 0365 suite, MS Teams, Slack, Jira, Confluence. - Experience in annual budget planning and delivery within agreed budgets. *Travel:* Occasional domestic/international travel may be required.,