IT - Network and IT Security Administrator

Overview:

Enhancor is a customer service firm specializing in outsourced accounting, regulatory compliance, information technology, and financial services for real estate and property management companies based in the U.S. With an office in Pune, Enhancor provides 24/7, around-the-clock resources to its clients. The Enhancor team has experience interfacing with some of the largest property managers in the world, providing services to multi-family operators, including those with more than $7 billion in real estate assets.

Summary:

The Network and IT Security Administrator works collaboratively with the Head of IT to support all current and future security, administration, backbone connectivity, availability and remote infrastructure platforms throughout the company, partner sites, and third-party cloud environments. This is a dynamic role providing support to the Head of IT for the management of the IT team and the architecture, design, planning, implementation, availability, security, and ongoing support of the IT infrastructure.

Responsibilities:

1.      Flexibility to work during the US shift is essential.

2.      Oversee security compliance and assess and strengthen company’s security posture

3.      Supports the Head of IT, analyzing IT infrastructure and system performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs. Assists the Head of IT to train and mentor infrastructure team to ensure the reliability, availability, and security of our computing environment, while promoting individual growth and career development

4.      Oversee and collaborate with security vendors and business stakeholders to ensure the security of our infrastructure

5.      Assists the Head of IT to define and communicate project milestones, service level agreements and resource allocation to IT leadership team, department leads, support staff, and end users

6.      Responsible for secure connectivity and strict controls of information systems

7.      Provide standards for network systems, including vendor recommendations

8.      Support network connections to the Azure cloud and implement best practices for deployment and maintenance

9.      Design and implement networking solutions within Azure, including Private Endpoints, Service Endpoints, VNet Integration

10.  Configure and manage Azure Load Balancers, Traffic Managers and Application Gateways ensuring efficient load balancing and troubleshooting any related issues

11.  Strong understanding of switching technologies including LAN/WAN design principles

12.  Design, implement, and maintain network infrastructure using firewalls, switches, and routers

13.  Responsible for the day-to-day uptime of connectivity

14.  Work with vendors to determine ISP speed, availability, and price options

15.  Implement a robust monitoring solution of all network devices and report on outages and issues

16.  Participate in answering security questionnaires and IT security RFI’s

17.  Supports WAP deployments, upgrades, and maintenance throughout the organization, utilizing the appropriate tools to review heatmaps and wireless strength to support each site

18.  Creates detailed network design diagrams and IP schemes and is responsible for maintaining the information in a centrally accessible location

19.  Responsible for annual security awareness training and ongoing phishing campaigns

20.  Works with our 3rd party vendors and other security services to address and mitigate security related tickets and alerts

21.  Serves as the escalation point for all cloud related connectivity and authentication problems

22.  Partner with Head of IT to implement and support a cloud-based VPN solution

23.  Supports MDM devices and other cellular based wireless technology

24.  Create and maintain strict site deployment standards to be shared with 3rd party vendors

25.  Enforce incident response plan and incident reporting standards

26.  Heavily involved in Disaster Recovery on Business Continuity planning

27.  Provide Tier 3 helpdesk support

Qualifications:

Education:

Experience:

Skills:

• Familiarity with monitoring and troubleshooting tools like Azure Network Watcher and Azure Monitor.
• Azure certifications such as Microsoft Certified: Azure Network Engineer Associate.
• Preferred experience supporting multiple locations in the real estate and property management industry
• Proven SME in Networking and Security
• Strong written and verbal communication skills
• Experience in networking and SDWAN solutions
• Proficient in industry monitoring and analytical tools
• Knowledgeable with compliance, certification, and accreditation standards
• Strong Troubleshooting and Research Skillset
• Extensive experience working in a team-oriented, collaborative environment
• Experience and knowledge of project management principles, including ownership of project scope, scheduling, resources, risk, and issue management