IT Marketing Specialist.

Job Title

Experience

Employment Type

Industry

Role Summary

IT Marketing

C-level executives

Key Responsibilities

1. Customer Success & Engagement

• Lead end-to-end onboarding and implementation planning for enterprise IT software deployments.
• Build and maintain strong, trust-based relationships with key stakeholders and decision-makers.
• Conduct regular check-ins, product usage reviews, training sessions, and QBRs (Quarterly Business Reviews).
• Drive customer engagement and adoption strategies, ensuring clients realize product value.
• Monitor and act on usage metrics, NPS scores, and feedback.

2. Sales, Revenue & Account Growth

• Own and exceed revenue goals across assigned accounts through upsells, cross-sells, and expansions.
• Lead contract renewals with a value-focused and consultative approach.
• Work with pre-sales and product teams to deliver personalized presentations and demos.
• Identify and convert whitespace opportunities within accounts by understanding client business evolution.

3. Commercial Negotiation & Closure

• Prepare proposals, conduct pricing discussions, and negotiate contracts with enterprise clients.
• Manage end-to-end deal closure in alignment with internal finance and legal teams.
• Support the RFP/RFI process with tailored, client-specific responses.
• Ensure accurate forecasting, pipeline health, and CRM hygiene.

4. Internal Collaboration & Feedback Loop

· Collaborate with Product, Delivery, Support, and Engineering teams to resolve issues and align on expectations.

· Act as the voice of the customer internally—contribute insights to the product roadmap and go-to-market strategies.

· Share feedback to improve onboarding flows, support processes, and customer engagement best practices.

5.Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business, or related fields. MBA is a plus.
• 2+ years of combined experience in

  Customer Success

  ,

  Enterprise Sales

  , or

  Solution Consulting

  for B2B software.
• Proven experience managing

  end-to-end sales cycles

  and

  renewals

  for enterprise clients.
• Familiarity with

  SaaS platforms

  , enterprise IT systems (ERP, CRM, SCM, etc.), and cloud architecture.
• Strong commercial acumen, negotiation skills, and solution selling mindset.
• Proficient in CRM tools (e.g., Salesforce, Zoho CRM) and sales enablement platforms.
• Excellent communication and presentation skills; ability to engage C-suite leaders.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with enterprise clients and modern technology stacks.
• Exposure to global markets, strategic projects, and leadership development.
• A collaborative work environment with focus on growth, innovation, and continuous learning.