IT Administrator

IT Administrator

Role Overview

IT Administrator

Key Responsibilities

1. Device & Hardware Management

• Set up new laptops, monitors, and accessories for new hires.

• Maintain an up-to-date asset inventory (laptops, peripherals, and licenses).

• Troubleshoot and repair hardware issues (laptops, printers, projectors, etc.).

• Coordinate with vendors for repair, replacement, or procurement of equipment.

2. Software Installation & Maintenance

• Install, configure, and update software as per company standards (antivirus, productivity tools, etc.).

• Manage and monitor antivirus, system updates, and patching.

• Support employees with software troubleshooting (VPN, email clients, etc.).

• Assist with maintaining compliance to security and software usage policies.

3. Office Network & Connectivity

• Ensure smooth functioning of office LAN/Wi-Fi networks.

• Troubleshoot connectivity issues (wired/wireless).

• Coordinate with ISPs for uptime and service quality.

4. Conference Room & Meeting Setup

• Set up and test conferencing systems (Zoom, Google Meet, Teams, etc.).

• Troubleshoot AV equipment and ensure smooth meeting experiences.

• Maintain projectors, displays, cameras, and microphones in ready-to-use condition.

5. User & Access Management

• Handle IT onboarding/offboarding — laptop provisioning, email/account setup, and permissions.

• Manage user accounts and access levels.

• Enforce company policies on passwords, MFA, and data access.

• Regularly review and clean up inactive accounts.

6. IT Support & Documentation

• Provide day-to-day support for IT issues raised via ticketing/email/chat.

• Maintain FAQs, setup guides, and asset assignment records.

• Train employees on IT best practices (password safety, data backup, etc.).

Required Skills & Qualifications

Technical Skills

• Strong working knowledge of

  Windows

  and

  macOS

  environments.

• Familiarity with

  Google Workspace

  administration.

• Basic understanding of

  networking (LAN/Wi-Fi, DHCP, DNS, VPN)

  .

• Experience installing and managing antivirus and endpoint protection tools.

• Familiarity with

  MDM solutions

  (e.g., Intune, Kandji, Jamf, or similar).

Soft Skills

• Excellent troubleshooting and problem-solving ability.
• Service-oriented and responsive to employee IT needs.

• Strong communication and organization skills.

• Detail-oriented with a focus on reliability and follow-through.

Preferred Experience

• 3–5 years of hands-on IT administration or technical support experience.

• Experience supporting 150–300 employee environments.

• Certifications like

  Google Workspace Administrator

  are a plus.

Performance Indicators

• Timely resolution of IT support tickets.

• 95% uptime of office network and AV systems

• Accurate tracking of IT assets and licenses & compliance with IT security and software policies.