Enabling Local Businesses with Subscription Based Technology Solutions Principal - Backend Engineer Full Time Role, Panchkula, 8 - 10 years Tech Stack: PHP, Node.js, MySQL, MongoDB Reports To: Chief Technology Officer, CTO Job Description (JD) As a Principal Backend Engineer, you will be responsible for architecting and guiding the development of robust, scalable, and secure backend systems. You ll play a strategic role in technical decision-making, mentor engineering teams, work closely with product and client-facing stakeholders, and drive adoption of modern technologies including AI/ML where relevant. Key Responsibilities Backend Architecture & Development Own and evolve backend architecture across PHP (CodeIgniter/Laravel), Node.js services. Design and review scalable systems using microservices or modular monoliths. Manage integration across relational (MySQL) and non-relational (MongoDB) databases with optimal indexing, performance, and data modeling. Technical Leadership Lead design reviews, code quality checks, and establish backend development standards. Guide mid/senior engineers on best practices, CI/CD pipelines, and testing frameworks. Make critical decisions on refactoring legacy systems and modernizing platforms. Client & Stakeholder Communication Act as a technical point of contact for clients for backend architecture and integrations. Translate client/product needs into technical execution plans and communicate trade-offs. Present PoCs or explain complex backend workflows to non-technical stakeholders. AI & ML Integration (Optional/Strategic) Identify potential areas in backend or client systems to leverage AI (e.g., personalization, recommendations, fraud detection, data cleaning). Collaborate with data teams to design backend APIs or cron jobs that interact with AI models. Stay updated with practical AI APIs, tools (e.g., OpenAI, Langchain), and their integration points. Scalability, Security & Performance Perform regular audits on security, API rate-limiting, and role-based access. Optimize performance using caching, query optimization, job queues, etc. Plan for horizontal/vertical scaling on cloud infrastructure (AWS, GCP, etc.). Who Are You? You have 8+ years of backend experience with PHP and/or Node.js and are fluent in database design. Youve led system design , code reviews , and have mentored other engineers. You can explain technical trade-offs to clients and help them make informed decisions. Youre proactive in identifying scaling bottlenecks and improving system resilience . Bonus: You ve experimented with AI APIs, understand their practical applications, and are excited about integrating them smartly. Why Join Us? Work on high-impact systems used by thousands of users. Collaborate with cross-functional teams across product, design, data, and more. Freedom to architect, experiment, and innovate without red tape. Competitive salary, flexible work culture, and a collaborative environment. Similar Open Positions Life at uEngage At uEngage, we make it a point to indulge! uEngage Reboot Retreat Sessions by Industry Experts Awards and Recognition Bagged Celebrations at uEngage Auspicious Days at uEngage Bollywood Theme Party Festivals at uEngage Talk To Expert Thanks for Submitting Details, We will Get Back to You Shortly Please Select Product - Step(1/1) Personal Information - Step(1/2) Start Getting Online Orders at 0% Commission Thanks for Submitting Details, We will Get Back to You Shortly
Tech Stack: PHP, Node.js, MySQL, MongoDB Reports To: Chief Technology Officer, CTO Job Description (JD) As a Principal Backend Engineer, you will be responsible for architecting and guiding the development of robust, scalable, and secure backend systems. Youll play a strategic role in technical decision-making, mentor engineering teams, work closely with product and client-facing stakeholders, and drive adoption of modern technologies including AI/ML where relevant. Key Responsibilities Backend Architecture & Development Own and evolve backend architecture across PHP (CodeIgniter/Laravel), Node.js services. Design and review scalable systems using microservices or modular monoliths. Manage integration across relational (MySQL) and non-relational (MongoDB) databases with optimal indexing, performance, and data modeling. Technical Leadership Lead design reviews, code quality checks, and establish backend development standards. Guide mid/senior engineers on best practices, CI/CD pipelines, and testing frameworks. Make critical decisions on refactoring legacy systems and modernizing platforms. Client & Stakeholder Communication Act as a technical point of contact for clients for backend architecture and integrations. Translate client/product needs into technical execution plans and communicate trade-offs. Present PoCs or explain complex backend workflows to non-technical stakeholders. AI & ML Integration (Optional/Strategic) Identify potential areas in backend or client systems to leverage AI (e.g., personalization, recommendations, fraud detection, data cleaning). Collaborate with data teams to design backend APIs or cron jobs that interact with AI models. Stay updated with practical AI APIs, tools (e.g., OpenAI, Langchain), and their integration points. Scalability, Security & Performance Perform regular audits on security, API rate-limiting, and role-based access. Optimize performance using caching, query optimization, job queues, etc. Plan for horizontal/vertical scaling on cloud infrastructure (AWS, GCP, etc.). Who Are You? You have 8+ years of backend experience with PHP and/or Node.js and are fluent in database design. You've led system design , code reviews , and have mentored other engineers. You can explain technical trade-offs to clients and help them make informed decisions. You're proactive in identifying scaling bottlenecks and improving system resilience . Bonus: You’ve experimented with AI APIs, understand their practical applications, and are excited about integrating them smartly. Why Join Us? Work on high-impact systems used by thousands of users. Collaborate with cross-functional teams across product, design, data, and more. Freedom to architect, experiment, and innovate without red tape. Competitive salary, flexible work culture, and a collaborative environment.
Enabling Local Businesses with Subscription Based Technology Solutions ReactJS/ NestJS Developer Full Time Role, Panchkula, 3 - -11 years Who Were Looking For We are hiring a ReactJS / Next.js Developer with strong hands-on experience in building and optimizing modern web applications. You should be someone who thrives in solving real-world problems, can work independently, and knows how to use tools like ChatGPT or Cursor AI to accelerate execution. Key Responsibilities Build and maintain high-performance, responsive user interfaces using ReactJS and Next.js. Optimize Next.js projects for performance, including code splitting, lazy loading, image optimization, and initial page load speed. Work closely with the design team to translate UI/UX designs into high-quality, reusable code using Tailwind CSS and Bootstrap. Manage application state using Zustand (preferred) or Redux, and integrate with APIs using React Query. Implement and maintain CI/CD pipelines for smooth deployments. Improve technical SEO aspects such as structured data, meta tags, and server-side rendering (SSR). Use monitoring tools (e.g., Sentry, Lighthouse) to debug and fix issues in ReactJS / Next.js applications. Collaborate with backend engineers, product managers, and designers to deliver high-quality features on time. Leverage AI tools (ChatGPT, Cursor AI, etc.) to automate routine dev tasks, generate boilerplate, debug issues faster, and speed up delivery cycles. Participate in code reviews and maintain code quality and consistency across the codebase. Required Skills & Qualifications 3+ years of experience in frontend development with ReactJS and/or Next.js. Proficient in JavaScript (ES6+), React, and Next.js. Hands-on experience with React Query, Zustand (or any modern state management library). Good understanding of Tailwind CSS and Bootstrap. Solid experience in performance optimisation of web apps speed, lighthouse scores, bundle size reduction. Strong knowledge of SEO best practices in web development. Familiar with CI/CD pipelines, Git workflows, and deployment tools (Vercel, Netlify, or similar). Ability to debug, trace, and resolve issues in production environments.Analytical thinking and problem-solving mindset. Strong communication skills and ability to work collaboratively in cross-functional teams. Comfortable using AI tools like ChatGPT and Cursor AI to boost productivity Preferred Qualifications Prior experience with building web apps for high-traffic or customer-facing platforms. Knowledge of server-side rendering (SSR) , static site generation (SSG) and Incremental Static Generation (ISR). Exposure to web accessibility (a11y) and progressive web apps (PWA). Experience in unit testing / integration testing with tools like Jest, React Testing Library. Similar Open Positions Life at uEngage At uEngage, we make it a point to indulge! uEngage Reboot Retreat Sessions by Industry Experts Awards and Recognition Bagged Celebrations at uEngage Auspicious Days at uEngage Bollywood Theme Party Festivals at uEngage Talk To Expert Thanks for Submitting Details, We will Get Back to You Shortly Please Select Product - Step(1/1) Personal Information - Step(1/2) Start Getting Online Orders at 0% Commission Thanks for Submitting Details, We will Get Back to You Shortly
Enabling Local Businesses with Subscription Based Technology Solutions ReactJS / Next.js Developer Full Time Role, Panchkula, 6 - 8 years Who Were Looking For We are hiring a ReactJS / Next.js Developer with strong hands-on experience in building and optimising modern web applications. You should be someone who thrives in solving real-world problems, can work independently, and knows how to use tools like ChatGPT or Cursor AI to accelerate execution. Key Responsibilities Build and maintain high-performance, responsive user interfaces using ReactJS and Next.js. Optimize Next.js projects for performance, including code splitting , lazy loading, image optimization, and initial page load speed. Work closely with the design team to translate UI/UX designs into high-quality, reusable code using Tailwind CSS and Bootstrap. Manage application state using Zustand (preferred) or Redux, and integrate with APIs using React Query. Implement and maintain CI/CD pipelines for smooth deployments. Improve technical SEO aspects such as structured data, meta tags, and server-side rendering (SSR). Use monitoring tools (e.g., Sentry, Lighthouse) to debug and fix issues in ReactJS / Next.js applications. Collaborate with backend engineers, product managers, and designers to deliver high-quality features on time. Leverage AI tools (ChatGPT, Cursor AI, etc.) to automate routine dev tasks, generate boilerplate, debug issues faster, and speed up delivery cycles. Required Skills & Qualifications 3+ years of experience in frontend development with ReactJS and/or Next.js. Proficient in JavaScript (ES6+), React, and Next.js. Hands-on experience with React Query, Zustand (or any modern state management library). Good understanding of Tailwind CSS and Bootstrap. Solid experience in performance opmisaon of web apps speed, lighthouse scores, bundle size reduction. Strong knowledge of SEO best practices in web development. Familiar with CI/CD pipelines, Git workflows, and deployment tools (Vercel, Netlify, or similar). Ability to debug, trace, and resolve issues in production environments. Analytical thinking and problem-solving mindset. Strong communication skills and ability to work collaboratively in cross-functional teams. Preferred Qualifications Prior experience with building web apps for high-traffic or customer-facing pladorms. Knowledge of server-side rendering (SSR) , static site generation (SSG) and Incremental Static Generation (ISR). Exposure to web accessibility (a11y) and progressive web apps (PWA). Experience in unit testing / integration testing with tools like Jest, React Testing Library. Similar Open Positions Life at uEngage At uEngage, we make it a point to indulge! uEngage Reboot Retreat Sessions by Industry Experts Awards and Recognition Bagged Celebrations at uEngage Auspicious Days at uEngage Bollywood Theme Party Festivals at uEngage Talk To Expert Thanks for Submitting Details, We will Get Back to You Shortly Please Select Product - Step(1/1) Personal Information - Step(1/2) Start Getting Online Orders at 0% Commission Thanks for Submitting Details, We will Get Back to You Shortly
Responsibilities Integration of user-facing elements developed by front-end developers Build efficient, testable, and reusable PHP modules Solve complex performance problems and architectural challenges Integration of data storage solutions Develop, test, and deploy high-quality web applications using PHP frameworks (CodeIgniter and Laravel). Collaborate with cross-functional teams to define, design, and ship new features. Work on bug fixing and improving application performance. Design and optimize database schemas for performance and reliability. Ensure the security, performance, and scalability of the applications. Keep up-to-date with the latest industry trends and technologies to suggest improvements. Skills And Qualifications Proven work experience as a senior PHP developer (4-6 years). Proficient in PHP development with a focus on CodeIgniter or Laravel frameworks. Extensive experience working with databases; strong knowledge of SQL and database design. Solid understanding of front-end technologies, such as HTML5, CSS3, and JavaScript, to collaborate effectively with the front-end team. Ability to design and implement robust, scalable, and efficient web applications. In-depth knowledge of web application architecture and best practices. Experience with version control systems, preferably Git. Strong problem-solving skills and the ability to troubleshoot complex issues. Familiarity with RESTful API development and integration. Strong portfolio showcasing web applications developed using CodeIgniter or Laravel. Experience with database management and optimization. Ability to work in a fast-paced, collaborative environment. Benefits: Career Growth Competitive salary based on experience. Great perks + performance bonuses altogether Health and vision insurance. Opportunities for professional development and training. Flexible work hours. Great team to work and chill with Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Description We are seeking a highly motivated and detail-oriented Finance Executive to join our finance team. The Finance Executive will play a key role in managing financial activities, ensuring compliance with financial regulations, and contributing to the financial success of the organization. Key Responsibilities: 1. Financial Reporting: Prepare and maintain financial statements, reports, and records. Ensure timely and accurate financial reporting to management. 2. Budgeting and Forecasting: Assist in the development of annual budgets and forecasts. Monitor budget performance and provide recommendations for adjustments 3. Accounts Payable and Receivable: Oversee accounts payable and receivable processes. Process and review invoices and payments. Manage collections and vendor relationships. 4. Financial Compliance: Ensure compliance with all financial regulations and standards. Coordinate with auditors during internal and external audits. Implement and maintain internal controls. 5. Cash Flow Management: Manage cash flow to ensure the organization's financial stability. Monitor and project cash flow needs. 6. Taxation: Assist in tax planning and compliance. Prepare and file tax returns and related documents. 7. Ad Hoc Financial Projects: Participate in special financial projects and initiatives as required. What it required to do: Bachelor's degree in Finance, Accounting, or a related field. A CPA or CMA designation is a plus. Proven experience in financial management or related roles with minimum 3 years of experience. Strong knowledge of financial regulations and accounting principles. Proficiency in financial software and MS Office (Excel, Word, PowerPoint). Excellent analytical, problem-solving, and communication skills. Ability to work independently and as part of a team. Attention to detail and a commitment to accuracy. We got you covered at uEngage, YAY! Competitive base salary and variable structure. Health Insurance Benefits Opportunities for career growth and advancement within the company. Certifications available for your professional growth Great team to work, chill & Party with Job Type: Full-time Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Description We are looking for a highly skilled React Native developer with 3-4 years of experience in developing and maintaining mobile applications. The ideal candidate should have worked on a variety of applications covering multiple use cases and possess a strong understanding of React Native, JavaScript, and mobile development best practices. Experience in creating native modules and hands-on expertise with native Android (Java/Kotlin) and iOS (Swift/Objective-C) development will be a significant plus. Key Responsibilities Architect and implement scalable, efficient, and reusable mobile components. Develop, optimize, and maintain native modules for both Android and iOS. Collaborate with UI/UX designers, backend developers, and stakeholders to deliver seamless userexperiences. Ensure best practices in code quality, performance, and security across the team. Stay updated with the latest industry trends and emerging technologies in mobile development. Work closely with product managers and business teams to understand requirements and convert them into technical solutions. Troubleshoot and resolve complex technical issues. Oversee app deployments to the App Store and Google Play Store. Required Skills & Experience 3-4 years of hands-on experience in React Native mobile application development. Strong proficiency in JavaScript, TypeScript, and React concepts. Experience with Redux, Context API, or other state management libraries. Deep understanding of native Android (Java/Kotlin) and iOS (Swift/Objective-C) development. Hands-on experience in building native modules and integrating them into React Native apps. Knowledge of third-party libraries, APIs, and RESTful web services. Strong debugging and performance optimization skills. Experience with CI/CD pipelines, automated testing, and code versioning tools (Git). Strong problem-solving and analytical skills. Preferred Qualifications Experience with WebSockets, Firebase, or push notifications. Familiarity with SwiftUI, Jetpack Compose, or modern UI frameworks. Previous experience in leading cross-functional teams. Experience with Agile methodologies and sprint planning. Experience with deep linking, payment gateway integration, and third-party service integration. Why Join Us? Work on innovative and impactful projects. A collaborative and fast-paced work environment. Opportunity for career growth and leadership. Job Type: Full-time Pay: ₹30,000.00 - ₹60,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
About the Role We are seeking a highly skilled and experienced Lead – Finance Associate with around 10 years of experience to drive financial planning, revenue intelligence, and profitability in our fast-scaling SaaS business. This role is pivotal in ensuring predictable revenue growth by identifying where money is coming in, how consistent it is, and where leakages or inefficiencies are occurring. You will act as the finance partner to leadership, providing insights that directly influence growth, operational efficiency, and decision-making. Key Responsibilities Revenue Intelligence & Predictability Develop and manage revenue intelligence frameworks to track recurring revenue, churn, upsell, and expansion trends. Analyze subscription metrics (MRR, ARR, LTV, CAC, churn, ARPU) to forecast revenue with high accuracy. Identify revenue leakages and propose corrective measures. Financial Planning & Analysis (FP&A) Own end-to-end budgeting, forecasting, and variance analysis. Translate financial data into actionable insights for business leaders. Build financial models to evaluate new initiatives, pricing strategies, and product profitability. Process Optimization Streamline billing, invoicing, collections, and revenue recognition processes. Ensure compliance with SaaS-specific accounting standards (ASC 606/IFRS 15). Establish scalable financial processes aligned with company growth. Stakeholder Collaboration Partner with Sales, Customer Success, and Product teams to align revenue reporting and insights. Provide leadership with dashboards and reports that highlight key revenue trends and risks. Drive cross-functional accountability for revenue outcomes. Leadership & Mentorship Lead and mentor a small finance team, fostering analytical thinking and business partnership. Act as a trusted advisor to senior management on financial strategy and growth levers. Qualifications & Skills Bachelor’s degree in Finance, Accounting, Economics, or related field (MBA/CA/CFA preferred). ~10 years of progressive finance experience, ideally in SaaS or subscription-based businesses. Deep understanding of SaaS metrics, revenue models, and financial reporting standards. Strong analytical and problem-solving skills with ability to tell a story with numbers. Experience with financial systems, BI tools, and revenue analytics platforms. Excellent stakeholder management and communication skills. Demonstrated leadership and ability to influence without direct authority. Why Join Us? Be at the core of scaling a high-growth SaaS company through revenue intelligence. Work directly with leadership to shape financial strategy and growth outcomes. Opportunity to build systems and processes that enable predictable, sustainable revenue growth. Job Type: Full-time Pay: ₹700,000.00 - ₹1,100,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Job Description Tech Stack: PHP, Node.js, MySQL, MongoDB Reports To: Chief Technology Officer, CTO Job Description (JD) As a Principal Backend Engineer, you will be responsible for architecting and guiding the development of robust, scalable, and secure backend systems. You’ll play a strategic role in technical decision-making, mentor engineering teams, work closely with product and client-facing stakeholders, and drive adoption of modern technologies including AI/ML where relevant. Key Responsibilities Backend Architecture & Development Own and evolve backend architecture across PHP (CodeIgniter/Laravel), Node.js services. Design and review scalable systems using microservices or modular monoliths. Manage integration across relational (MySQL) and non-relational (MongoDB) databases with optimal indexing, performance, and data modeling. Technical Leadership Lead design reviews, code quality checks, and establish backend development standards. Guide mid/senior engineers on best practices, CI/CD pipelines, and testing frameworks. Make critical decisions on refactoring legacy systems and modernizing platforms. Client & Stakeholder Communication Act as a technical point of contact for clients for backend architecture and integrations. Translate client/product needs into technical execution plans and communicate trade-offs. Present PoCs or explain complex backend workflows to non-technical stakeholders. AI & ML Integration (Optional/Strategic) Identify potential areas in backend or client systems to leverage AI (e.g., personalization, recommendations, fraud detection, data cleaning). Collaborate with data teams to design backend APIs or cron jobs that interact with AI models. Stay updated with practical AI APIs, tools (e.g., OpenAI, Langchain), and their integration points. Scalability, Security & Performance Perform regular audits on security, API rate-limiting, and role-based access. Optimize performance using caching, query optimization, job queues, etc. Plan for horizontal/vertical scaling on cloud infrastructure (AWS, GCP, etc.). Who Are You? You have 8+ years of backend experience with PHP and/or Node.js and are fluent in database design. You've led system design , code reviews , and have mentored other engineers. You can explain technical trade-offs to clients and help them make informed decisions. You're proactive in identifying scaling bottlenecks and improving system resilience . Bonus: You’ve experimented with AI APIs, understand their practical applications, and are excited about integrating them smartly. Why Join Us? Work on high-impact systems used by thousands of users. Collaborate with cross-functional teams across product, design, data, and more. Freedom to architect, experiment, and innovate without red tape. Competitive salary, flexible work culture, and a collaborative environment. Job Type: Full-time Pay: ₹800,000.00 - ₹1,400,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7814767467
Job Summary A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Roles & Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Required: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7814767467
Job Summary An IT Administrator handles the upkeep, configuration, and reliable operation of computer systems, particularly multi-user computers such as servers. They ensure the internal IT structure of the company remains robust and efficient, handling tasks such as software upgrades, user training, troubleshooting, and network management. Roles & Responsibilities: Procuring, maintaining, and administering computers and office equipment. Administering corporate software systems. Deploying and enforcing security policies and procedures. Providing IT support and resolving problems for colleagues. Assisting with onboarding of new colleagues. Suggesting and implementing improvements in procedures and equipment. Maintaining knowledge of IT support, help desk procedures, products, and services. Managing an issues tracking system and reporting on issue resolution SLAs. Skills Required: Relevant degree or certifications in IT administration, with basic networking knowledge. Excellent communication skills, both oral and written. Knowledge of help desk software and remote control tools. Good knowledge of Apple MacOS administration and basic networking. Excellent troubleshooting skills. Ability to work independently and maintain customer satisfaction. Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Summary An IT Administrator handles the upkeep, configuration, and reliable operation of computer systems, particularly multi-user computers such as servers. They ensure the internal IT structure of the company remains robust and efficient, handling tasks such as software upgrades, user training, troubleshooting, and network management. Roles & Responsibilities: Procuring, maintaining, and administering computers and office equipment. Administering corporate software systems. Deploying and enforcing security policies and procedures. Providing IT support and resolving problems for colleagues. Assisting with onboarding of new colleagues. Suggesting and implementing improvements in procedures and equipment. Maintaining knowledge of IT support, help desk procedures, products, and services. Managing an issues tracking system and reporting on issue resolution SLAs. Skills Required: Relevant degree or certifications in IT administration, with basic networking knowledge. Excellent communication skills, both oral and written. Knowledge of help desk software and remote control tools. Good knowledge of Apple MacOS administration and basic networking. Excellent troubleshooting skills. Ability to work independently and maintain customer satisfaction. Bonus: Experience as a service desk agent or IT administrator, and understanding of the SaaS or technology industry. Job Type: Full-time Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Summary A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. Roles & Responsibilities: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Skills Required: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 7814767467