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IS Process Specialist For Change Control

IS Process Specialist For Change Control

ABB

5 - 10 years

3 - 7 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

service management facilitation process control itil processes coaching project management release management problem management change management sql plsql production support servicenow itsm incident management application support agile unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Your role and responsibilities

If you are looking for big, global challenges, Change Control process is the place to come. ABBs portfolio includes some of the most advanced power and productivity products and systems in the world. If you have the energy, discipline and intellectual firepower to succeed, you will find almost limitless opportunities to stretch your thinking, expand your horizons and build your skills as you work with people all over the world.

This role is contributing to IS Consumer Experience in India.. You will be mainly accountable for:

Providing governance over timely delivery of change requests including documentation, tasks completion in accordance with the defined Change Control Process . Driving operations related governance meetings (Change Advisory Board, Service Improvement and others)
Conducting onboarding sessions for new services and delivering process related ad-hoc training sessions . Managing emergency change requests to ensure business continuity within critical services . Guiding, supporting and motivating IS Service and Product owners to implement and follow the established guidelines for changes within IS
Challenging the existing tool functionalities, coordinating and testing ITSM Tool enhancements . Supporting process maturity and automation by leading continuous actions aiming to increase ratio of standard changes

Qualifications for the role

Bachelors degree in Computer Science, Information Technology or a related discipline
At least 5 years of relevant experience in Service Management area (Change, Release, Incident) in large enterprises within a global environment
Strong analytical skills and deep understanding of the overall context of business and ITIL processes along with IS technologies .
Advanced verbal and written English language and presentational skills . Excellent facilitation, coaching and mediation skills.
Candidate should be comfortable working in shifts aligned with either India or Poland time zones.

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Electrical Equipment, Robotics, Automation

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IS Process Specialist For Change Control