Inside Sales Representative [Hardware IT Industry] - Location - Mumbai

Company Description

COMnet Solutions (Global) is a trusted partner providing end-to-end IT infrastructure solutions to leading global corporates. With over 25 years of experience, the company was founded in Mumbai in 1998 and now serves customers worldwide from centers in Australia, India, and Singapore. COMnet specializes in building best-in-class IT infrastructure optimized for scalability, conducting in-depth analysis, identifying gaps in IT ecosystems, and devising strategic solutions to foster growth. The mission of COMnet is to help clients reduce TCO and achieve desired ROI while exceeding client expectations in every domain.

You will manage inbound and outbound sales calls, convert leads into customers, and support the sales team in driving revenue growth. The ideal candidate possesses excellent communication skills, a solid customer-centric approach, and a passion for sales.

This is an exciting opportunity to work in a fast-paced environment, contribute to the company’s success, and grow your career in sales. We offer a competitive salary, performance-based incentives, and professional development opportunities.

Objectives of the role

• Identifying and qualifying potential leads through inbound and outbound lead generation methods such as cold calling, email campaigns, and online research.
• Managing the entire sales cycle, from lead generation to closing deals.
• Qualifying leads, identifying customer needs, and providing solutions aligned with the company’s offerings.
• Maintaining a high level of knowledge about the company’s products and services.
• Maintaining and updating the CRM with accurate customer and sales data.
• Collaborating with the sales team to meet and exceed sales targets.
• Following up with prospects to build relationships and convert them into long-term customers.
• Assisting in the development of sales strategies to drive business growth.
• Handling objections and negotiating with potential customers to ensure a smooth sales process.
• Providing feedback to management on market trends, customer feedback, and sales tactics.

Your tasks

• Handle inbound sales inquiries and manage a sales pipeline through to close.
• Make outbound calls to potential clients to introduce the company's products or services.
• Conduct product demonstrations and explain the benefits of the company’s solutions.
• Negotiate pricing and terms to close deals that meet customer needs and company goals.
• Prepare and send proposals, quotes, and contracts to clients.
• Provide regular reports on sales activities, including calls made, leads generated, and deals closed.
• Manage follow-up processes to keep leads engaged and moving through the sales pipeline.
• Conduct market research to identify trends, competition, and potential opportunities.
• Coordinate with the marketing team for lead-nurturing campaigns and promotional events.
• Provide post-sales support to ensure seamless onboarding and satisfaction.

Required skills and qualifications

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1-3 years of experience in inside sales or customer service, with a track record of meeting or exceeding sales targets.
• Solid understanding of the sales process and customer relationship management.
• Experience in customer relationship management (CRM) and using CRM software (e.g., Salesforce, HubSpot).
• Understanding of lead generation and prospecting techniques.
• Familiarity with using sales automation tools and platforms.
• Knowledge of market research and lead generation techniques.
• Expertise in the B2B sales process.
• Experience in conducting virtual meetings and product demos.
• Ability to handle complex sales cycles and negotiate with multiple stakeholders.
• Strong communication and interpersonal skills, with the ability to build customer rapport.
• Excellent problem-solving and negotiation skills and a customer-focused mindset.
• Ability to multitask and manage time effectively to meet sales goals.
• Ability to work independently and as part of a team.
• Self-motivated, goal-oriented, and able to work in a fast-paced environment.

Preferred skills and qualifications

• Advanced degree or certification in Sales or Marketing.
• Certifications in sales or related fields (e.g., Certified Inside Sales Professional).
• Understanding of the Indian market and its unique challenges.
• Strong technical aptitude to understand and explain software or tech products.
• Prior experience working with international clients or in a global sales environment.
• Strong understanding of sales metrics and data analytics to refine sales strategies.
• Ability to develop sales strategies and tactics tailored to specific industries.
• Multilingual proficiency to communicate with clients across different regions of India.