Travel Sales Specialist

Job Description

1. Sales & Booking Conversion Understand customer travel preferences and recommend suitable hotels, experiences, and flights. Prepare and share customized travel quotes, itineraries, and proposals that align with customer expectations. Actively drive lead conversion through WhatsApp, phone calls, emails, and social media channels. 2. Cross-Selling & Upselling Recommend relevant value additions like premium upgrades, early check-in, airport transfers, or travel insurance. Maximize booking value by leveraging seasonal promotions and exclusive inventory. 3. End-to-End Sales Ownership Manage the complete sales journey from inquiry to booking confirmation and pre-travel support. Ensure accurate documentation and coordination with vendors for accommodation, activities, and flight bookings. Follow up for timely payments and share all relevant travel documents with clients. 4. Customer Relationship Management Build and maintain strong relationships to encourage repeat bookings and referrals. Capture and update customer preferences in CRM for future personalization. Conduct post-service follow-ups to gather feedback and resolve any issues. 5. Coordination & Process Adherence Liaise with internal teams and suppliers for real-time availability and special requests. Ensure compliance with pricing, documentation, and operational SOPs. Track and report key sales metrics like lead conversion, booking volumes, and satisfaction scores. Required Qualifications & Skills: Bachelor’s degree in Travel & Tourism, Hospitality, or related field. 2–3 years of proven sales experience in the travel industry (hotels, experiential travel, or flight bookings). Excellent written and verbal communication skills. Strong customer handling, negotiation, and closing skills. Sound knowledge of Goa’s hotels, travel experiences, and local routes. Proficient in using reservation systems, OTA platforms, and CRM tools. Self-motivated with a target-driven approach to sales. Preferred Skills: Consultative selling mindset with attention to detail. Ability to thrive under pressure with strong problem-solving abilities. Familiarity with GDS and domestic air ticketing platforms. Multilingual: English & Hindi required; Konkani or Marathi is a plus. Working knowledge of ZOHO CRM is an added advantage.