Inside Sales Coordinator - Level III

Description

Job Summary

Key Responsibilities

Fleet Sales & Business Development

• Support direct fleet sales and act as a primary point of contact for fleet customers.
• Connect with and coordinate between the fleet technical team and customers to resolve technical or product-related matters.
• Drive business growth in line with market trends, customer needs, and sales objectives.
  

Customer Engagement & Lead Management

• Respond to customer calls and emails, qualify leads, and route them to the appropriate sales personnel.
• Participate in customer visits, meetings, and events; take decisions in situations without explicit procedures.
• Resolve customer issues where applicable and collaborate with internal teams for escalated matters including shipments and after-sales support.
  

Quotation & Order Processing

• Prepare budgetary quotes for simple to complex jobs by gathering technical information, lead times, and customer requirements.
• Receive and process orders, issue order acknowledgements, invoices, and shipping notifications.
• Communicate order status, inventory updates, and any exceptions to the sales team and customers.
  

Inventory & Operational Coordination

• Periodically review and report stock levels, identify gaps, and create orders when required.
• Monitor inventory and ensure alignment with customer needs and sales demand forecasts.
• Support branch personnel with retail product sales and day-to-day operational tasks.
  

Reporting & Analysis

• Compile and distribute repetitive sales reports using predefined templates.
• Provide data inputs for forecasting by consolidating internal and external information.
• Conduct ad-hoc and routine analyses on customer data, competitive insights, market trends, and pricing patterns.
  

Responsibilities

Qualifications

• Education:
• High school diploma or certificate of completion of secondary education, or equivalent experience meeting regulatory requirements.
• Licenses / Certifications:
• May require specific licensing to comply with export control or sanctions regulations.
  

Core Competencies

• Action Oriented: Approaches new challenges with urgency, energy, and enthusiasm.
• Collaborates: Builds effective partnerships and works collaboratively to achieve shared goals.
• Communicates Effectively: Conveys information clearly and adapts style to audience needs.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Values Differences: Embraces diverse perspectives and cultural differences.
  

Sales & Analytical Competencies

• Channel Awareness: Understands industry structure and market dynamics to support sales strategies.
• Account Planning: Sets and tracks objectives aligned with account or territory strategies.
• Adapts to Target Audience: Simplifies complex technical information for different audiences.
• Integrates Customer Perspective: Designs sales messaging aligned with customer expectations and needs.
• Sales Forecasting: Assesses customer data and historical trends to develop demand forecasts.
• Sales Pipeline Management: Monitors pipeline health, adjusts plans, and supports execution against targets.
• Sense Making: Synthesizes complex internal and external information to provide customer-focused insights.
  

Qualifications

Experience

• Requires significant relevant work experience or specialized skills gained through education, training, or on-the-job exposure—preferably in sales support, fleet sales, customer service, or technical sales operations.
  

Job

Organization

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Relocation Package

100% On-Site