Inside Sales Coordinator - Level III

Description

Job Summary

Key Responsibilities

• Lead Management & Qualification
• Respond to incoming customer inquiries via calls and emails.
• Qualify leads and route them to appropriate sales professionals.
• Quotation & Order Processing
• Prepare budgetary quotes for simple to complex jobs by gathering technical data, lead times, and presentation materials.
• Receive and process orders, issue acknowledgements, invoices, and shipping notices.
• Communicate order and inventory status to sales teams and customers.
• Customer Engagement & Issue Resolution
• Participate in customer visits and events.
• Resolve customer issues independently or escalate when necessary.
• Support post-sale activities including shipment and service coordination.
• Inventory & Sales Support
• Monitor inventory levels and initiate orders as needed.
• Assist branch personnel in retail sales across various tasks.
• Marketing Activities
• Support initiatives like Mitwa and Fleet Connect to enhance customer engagement and brand visibility.
  

Responsibilities

Qualifications

• High school diploma or equivalent; additional certifications or diplomas in business, sales, or marketing are a plus.
• May require licensing for compliance with export controls or sanctions regulations.
  

Skills & Competencies

Primary Skills

• Customer Focus: Strong ability to build relationships and deliver customer-centric solutions.
• Communication: Effective in multi-mode communication tailored to different audiences.
• Collaboration: Works well in team settings to achieve shared goals.
• Action-Oriented: Takes initiative with urgency and enthusiasm.
• Sales Pipeline Management: Plans and evaluates sales strategies based on pipeline health.
• Sales Forecasting: Analyzes customer data to predict future consumption patterns.
  

Secondary Skills

• Channel Awareness: Understands industry structure and market dynamics.
• Account Planning: Develops and tracks execution strategies for accounts.
• Sense Making: Synthesizes complex information to understand customer needs.
• Adapts to Target Audience: Explains technical topics in accessible language.
• Integrates Customer Perspective: Aligns sales efforts with customer expectations.
• Values Differences: Appreciates diverse perspectives and cultures.
  

Qualifications

Experience

• Significant relevant work experience in sales support, customer service, or related roles.
• Experience with CRM systems, order processing tools, and inventory management preferred.
• Exposure to marketing campaigns and customer engagement platforms like Mitwa and Fleet Connect is advantageous.
  

Job

Organization

Role Category

Job Type

ReqID

Relocation Package