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Line of Service Advisory Industry/Sector Not Applicable Specialism Microsoft Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics ERP at PwC will specialise in analysing client needs, implementing ERP software solutions, and offering training and support for seamless integration and utilisation of Microsoft ERP applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us. At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities: Work as a Functional Consultant for MS Dynamics finance & operation module Conduct requirement gathering Drive adoption of best practices in respective processes To be process blueprinting and FRD creation Solution design preparation Create functional design document for the custom solution i.e. functionality, report, interface, enhancements, workflow, notifications, DIXF etc Ensure configuration and development as per customer requirements Conducting UAT & training for respective processes Ensure Change management / training is completed i.e., resource readiness, business documentation updated (SOPs), etc. Create acceptance test plans & criteria along with the test data sets Conduct user acceptance testing Perform migration / upload of master data and open balances Conduct end user training Work closely with the client team under supervision of PwC project manager and monitor the daily issues on regular basis Work closely with L1 support team to identify the pain areas and provide solution / workaround Perform RCA of recurring issues and provide fix for the same Coordinate with the client if any change in the process, document the same, initiate the change management, effort estimation etc Participate in daily/weekly/monthly meeting to discuss support issues, resolutions and reporting Resolve any reported issues as agreed SLA Work on change requests assigned by the team lead Support development of proposals and statement of work to include drafting estimation of efforts Mandatory skill sets: D365 Retail Consultant Preferred skill sets: D365 Retail, FRD creation, MS Dynamics finance & operation module Years of experience required 4 to 6 Years Education Qualification BE/B.Tech Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Bachelor of Engineering Degrees/Field Of Study Preferred Certifications (if blank, certifications not specified) Required Skills Microsoft Dynamics 365 Customer Relationship Management (CRM) Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Continuity Management (BCM), Business Performance Management, Communication, Continuous Process Improvement, Creativity, Customization and Development, Data Flows, Data Integration, Delivery Excellence, Downtime Reduction, Embracing Change, Emotional Regulation, Empathy, Ensuring System Interoperability, Enterprise Resource Planning (ERP) Software, ERP Strategy, Implementation Research, Inclusion, Informatics, Intellectual Curiosity, Internal Control Consulting {+ 17 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date Show more Show less
