Implementation Consultant

About the Role

As an Implementation Consultant at Chargebee, you will be the trusted advisor and technical guide to our customers throughout their onboarding journey. You will play a pivotal role in translating complex business requirements into scalable billing solutions, ensuring a smooth configuration, integration, and go-live process. Working across customer segments and regions, you’ll drive successful implementations by leveraging your technical expertise and problem-solving capabilities—delivering measurable value and outstanding experiences to our customers.

Key Responsibilities

• End-to-End Implementation Ownership: Lead the customer onboarding process from requirements gathering to go-live, ensuring a seamless and timely implementation experience.
• Business Analysis & Documentation: Collaborate with customers to define and document business requirements based on deep dives, integrations, and data migration needs.
• SOW Management: Support the creation and execution of the Statement of Work (SOW), aligning deliverables with customer goals.
• Project Execution: Drive project delivery through regular video calls, email communications, and Slack engagement with customers.
• Issue Resolution: Identify gaps and proactively solve issues during implementation by collaborating with internal teams (Support, Engineering, Product, etc.).
• Time-to-Value (TTV) Focus: Strategically reduce onboarding timelines while maintaining a high bar for customer satisfaction.
• Product Consulting: Act as a subject matter expert and provide strategic recommendations to customers for optimizing their billing infrastructure .
• Continuous Learning: Stay up to date with Chargebee’s evolving product features to provide cutting-edge solutions .
• Operational Excellence: Maintain accurate time tracking, CRM hygiene, project documentation, and deliver timely weekly status reports.
• Knowledge Sharing: Maintain clear and comprehensive internal documentation to ensure seamless transitions and team alignment.

Skills & Qualifications

• Technical Aptitude: Proficiency in working with APIs, JS, front end coding and understanding of SaaS integration patterns is a plus.
• Analytical Mindset: Strong problem-solving and analytical skills to assess implementation risks and recommend scalable solutions.
• CRM Experience: Familiarity with platforms like Salesforce (SFDC) or HubSpot for basic customer data management.
• Financial Acumen: Basic understanding of financial concepts and recurring billing models.
• Communication: Exceptional verbal and written communication skills to engage with diverse stakeholders.
• Project Management: Ability to manage multiple customer projects simultaneously with attention to detail and accountability.