HR Service Delivery Representative - US Benefits

About this role:
Wells Fargo is seeking a HR Service Delivery Representative This role is part of a Global Delivery team that provides support for U.S. HR processes, and key stakeholders will predominantly be U.S. HR business partners. This role reports to the Global Delivery leader for HR India and the Philippines. This role is responsible for delivering email correspondence in a timely manner; leading conversations toward logical conclusions to inquiries; executing against required data entry and record maintenance; and understanding of HR policies and procedures requirements. The role works closely with internal HR stakeholders such as employee care, payroll and workforce administration, compensation and benefits, learning and development and HR generalists. Assists employees on matters regarding personnel forms, records, and procedures. May prepare input forms for automated data processing system. Utilizes the company's internal human resources information systems (HRIS) to perform duties. Requires working knowledge of company personnel policies and procedures in an assigned area. In this role, you will:

• Support service delivery of HR products and processes across one or more functional areas within HR that may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Proactively seek ways to improve processes including, but not limited to query resolution, records management, and fulfillment of various transaction processing requests related to HR products and processes for own work and work group
• Perform moderately complex administrative, transactional, operational, or customer support tasks
• Be responsible for moderately complex operational tasks that may include, but not limited to records management, report generation, and other transactions across internal human resources information systems such as Workday, ServiceNow, and/or other specialized tools within other HR areas like recruitment, incentive administration, etc
• Receive direction from supervisor and escalate non-routine questions
• Interact with immediate team as well as internal customers on wide range of information related to the area of responsibility

Required Qualifications:

• 2+ years of Human Resources operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desire Qualifications:

• Leveraging various Human Resources tools such as Workday, perform employee record look ups to research, validate and report out data, as requested
• Provide reports and status updates on the program, and submit accurate records to the Payroll teams to initiate program payouts
• Partner with Employee Care to provide Tier 2 support to inquiries and questions related to HR programs and manage, update and close HR Help Desk cases as assigned
• Pull/leverage HR reports to filter, qualify, validate and submit records for payroll processing such as for sign-on bonus payouts, in accordance with the defined HR policies and payment terms
• Create and update excel files including populating templates, and submitting for payroll uploads on a timely basis, in accordance with service level agreements
• Perform verifications of data based on defined criteria to ensure quality and accurate submissions and data matches (Quality Assurance monitoring and spot checks)
• Departmental report creation, analysis with compiling statics to identify trends.
• Provide support to a variety of HR activities across various HR functions such as benefits support and administration, compensation administration, performance management administration, learning administration, and so on (as needed on full time or project basis, with an opportunity to rotate across multiple HR domains)
• Provide support to other HR activities, as needed.
• Data and Metrics creation
• 2+ years of human resources experience, clerical or customer service experience, or a combination of both
• Requires a working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures
• Strong analytical skills with high attention to detail and accuracy
• Strong communication skills (written and verbal), and able to build strong relationships with internal and external clients
• High capacity for managing multiple tasks at one time
• Ability to effectively manage high volume administrative tasks, data entry and high accuracy
• Ability to maintain a high degree of confidentiality
• Working knowledge of Microsoft Outlook tools, Excel and basic reporting tools
• Ability to correspond with customers, responding to their questions and concerns with detailed information
• Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
• Solid problem solving skills
• Knowledge of HR systems (Workday/ServiceNow) is desirable
• Ability to work in a complex matrix environment, encompassing a broad mix of cultures and client groups
• Ability to excel in a high production environment while ensuring high quality work.
• Meticulous and organized
• Customer service focus with the ability to respond to requests in a timely manner
• Excellent verbal, written, and interpersonal communication skills
• Good quality review skills
• Intermediate Microsoft Office (Word, Excel, and Outlook) skills
• Knowledge and understanding of human resources
• Strong administrative skills
• Strong attention to detail and accuracy skills
• Strong organizational, multi-tasking, and prioritizing skills
• Experience meeting high production and quality standards in a fast paced, development and production support environment.

Job Expectations

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Willingness to work on-site at stated location on the job opening.
• Flexibility to work different shifts

Posting End Date:
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.