HR Generalist

About the Role

We are seeking an experienced HR Generalist with 5+ years of relevant experience based in India working in the US shift supporting our employees in Sales, Customer Success & Support teams (customer facing roles). We need someone who has previously worked in a U.S. shift supporting global teams.

Key Responsibilities

• Serve as the main HR contact for India-based customer-facing teams (like Sales, Customer Success, Technical Support etc.), supporting their operational and people needs.
• Oversee HR operations: payroll/benefits admin support, HR data management (in HR systems), documentation and process improvements.
• Support HRBPs in managing the full employee lifecycle: onboarding, offboarding, performance management, and employee engagement, in collaboration with India HR leadership and global department leaders.
• Address employee relations topics, coach managers, and ensure timely and compliant resolutions.
• Work closely with Talent Acquisition on recruitment and workforce planning.
• Ensure strict compliance with India labor laws and company HR policies.
• Drive and participate in employee engagement, recognition, and culture-building programs.
• Gather feedback, analyze people data, and recommend people program improvements for India customer-facing teams.

• 5+ years of HR generalist/HR Specialist experience preferably with a SaaS company
• Demonstrated experience supporting customer-facing global teams.
• Deep understanding of India employment laws and HR compliance.
• Ability to build strong relationships across the organization at all levels.
• Excellent communication, facilitation, and organizational skills.
• Proactive and solution-oriented, with experience thriving in a fast-paced, high- growth environment.
• Able to work independently, manage multiple priorities, and work U.S. business hours regularly.
• Bachelors degree in HR, Business Administration, or related field; HR certifications (SHRM, PHR, etc.) a plus.

What We Offer

• Work closely with a cross-functional team of highly motivated and intelligent folks with a unique range of start-up and enterprise experience
• Competitive Compensation
• Remote/Hybrid Work Environment
• Vibrant company culture
• Growth, Development and Career opportunities which accompany a high-growth organization