Head - Sales & Operations

Head of Sales & Operations

Key Responsibilities

Revenue Growth and P&L Management

• Drive admissions and achieve revenue targets across all centers in Mumbai and Pune.
• Monitor and optimize P&L for each center to ensure profitability and cost efficiency.
• Develop and implement revenue strategies on a monthly, quarterly, and annual basis.
• Conduct regular center-wise business reviews and track financial performance.
  

Center Operations Management

• Ensure smooth daily operations at all centers, adhering to standard operating procedures (SOPs) covering hygiene, safety, HR, academics, and parent communication.
• Maintain consistent service quality, center readiness, and high levels of parent satisfaction.
• Resolve escalations from parents promptly and effectively.
  

Sales Leadership and Admissions Conversion

• Oversee the admissions process from inquiry to conversion, ensuring strong lead conversion rates.
• Guide and monitor the field sales team to ensure timely follow-ups and proper CRM usage.
• Collaborate with marketing and digital teams to optimize lead generation and conversions.
• Plan and execute local marketing campaigns, school tours, and community engagement initiatives.
  

Team Management and Leadership

• Lead, mentor, and develop Cluster Managers, Center Heads, and Field Sales Executives.
• Set clear performance targets and KPIs for team members and review progress monthly.
• Build leadership capabilities within the team and cultivate a high-performance culture.
• Oversee recruitment, onboarding, and training of center-level staff in coordination with HR.
  

Strategic Planning and Business Expansion

• Identify opportunities for new center setups, expansions, and capacity enhancements.
• Provide market insights, competitor analysis, and demand mapping to inform growth plans.
• Lead the operational readiness and timely launch of new centers.
  

Compliance, Reporting, and MIS

• Ensure compliance with statutory regulations, internal policies, and documentation standards.
• Monitor fee collections and coordinate with Accounts and Finance teams to ensure timely recoveries.
• Conduct operational audits and process compliance checks across centers.
• Submit regular performance reports, sales dashboards, and revenue forecasts to the management.
  

Qualifications and Skills

• Graduate or Postgraduate in Business Administration, Marketing, Education Management, or Operations.
• MBA preferred but not mandatory if relevant experience is demonstrated.
• Minimum 10 years of experience in sales and operations leadership roles, including P&L management and multi-location team leadership.
• Strong business acumen with a proven track record in admissions growth and customer-centric service delivery.
• Excellent leadership, analytical, and communication skills.
• Ability to implement SOPs, conduct audits, and ensure compliance.
  

Performance Metrics

• Achievement of admissions and revenue targets.
• Center-wise P&L performance and profitability.
• Admissions conversion rates across the funnel.
• Parent satisfaction and timely resolution of escalations.
• Team performance and retention.
  

Work Environment and Benefits

• Leadership position at one of Indias fastest-growing preschool brands.
• Opportunity to oversee over 20 centers in Mumbai and Pune.
• Dynamic, collaborative, and autonomous work culture with strategic impact.
• Competitive compensation and growth prospects.