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15.0 - 20.0 years
20 - 30 Lacs
Navi Mumbai
Work from Office
The Head of Sales & Operations Mumbai is responsible for driving revenue growth, increasing student admissions, managing P&L, and ensuring seamless operations across all Kidzonia centers in the Mumbai and Pune region. This senior leadership role combines strategic planning, operational execution, and sales leadership to deliver excellent customer experiences and sustainable business growth through effective team management. Key Responsibilities Revenue Growth and P&L Management Drive admissions and achieve revenue targets across all centers in Mumbai and Pune. Monitor and optimize P&L for each center to ensure profitability and cost efficiency. Develop and implement revenue strategies on a monthly, quarterly, and annual basis. Conduct regular center-wise business reviews and track financial performance. Center Operations Management Ensure smooth daily operations at all centers, adhering to standard operating procedures (SOPs) covering hygiene, safety, HR, academics, and parent communication. Maintain consistent service quality, center readiness, and high levels of parent satisfaction. Resolve escalations from parents promptly and effectively. Sales Leadership and Admissions Conversion Oversee the admissions process from inquiry to conversion, ensuring strong lead conversion rates. Guide and monitor the field sales team to ensure timely follow-ups and proper CRM usage. Collaborate with marketing and digital teams to optimize lead generation and conversions. Plan and execute local marketing campaigns, school tours, and community engagement initiatives. Team Management and Leadership Lead, mentor, and develop Cluster Managers, Center Heads, and Field Sales Executives. Set clear performance targets and KPIs for team members and review progress monthly. Build leadership capabilities within the team and cultivate a high-performance culture. Oversee recruitment, onboarding, and training of center-level staff in coordination with HR. Strategic Planning and Business Expansion Identify opportunities for new center setups, expansions, and capacity enhancements. Provide market insights, competitor analysis, and demand mapping to inform growth plans. Lead the operational readiness and timely launch of new centers. Compliance, Reporting, and MIS Ensure compliance with statutory regulations, internal policies, and documentation standards. Monitor fee collections and coordinate with Accounts and Finance teams to ensure timely recoveries. Conduct operational audits and process compliance checks across centers. Submit regular performance reports, sales dashboards, and revenue forecasts to the management. Qualifications and Skills Graduate or Postgraduate in Business Administration, Marketing, Education Management, or Operations. MBA preferred but not mandatory if relevant experience is demonstrated. Minimum 10 years of experience in sales and operations leadership roles, including P&L management and multi-location team leadership. Strong business acumen with a proven track record in admissions growth and customer-centric service delivery. Excellent leadership, analytical, and communication skills. Ability to implement SOPs, conduct audits, and ensure compliance. Performance Metrics Achievement of admissions and revenue targets. Center-wise P&L performance and profitability. Admissions conversion rates across the funnel. Parent satisfaction and timely resolution of escalations. Team performance and retention. Work Environment and Benefits Leadership position at one of Indias fastest-growing preschool brands. Opportunity to oversee over 20 centers in Mumbai and Pune. Dynamic, collaborative, and autonomous work culture with strategic impact. Competitive compensation and growth prospects.
Posted 1 week ago
5.0 - 10.0 years
9 - 12 Lacs
Mohali
Work from Office
Responsibilities: Lead preschool setup, operations & team management Design Montessori-aligned curriculum & train educators Engage with parents, ensure compliance & quality standards Build a nurturing, child-first learning environment Annual bonus
Posted 1 week ago
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