Head of Talent Transformation

Job Description

Head of Talent Transformation Are you passionate about transforming talent and building future-ready teams across tech and frontline roles? At SmartQ, we’re redefining workplace dining through innovation. As Head of Talent Transformation, you’ll lead learning for both our Tech (Product, Engineering, Design) and F&B (Operation Executive, Relationship management, KAMs) teams. From coding excellence to customer service master, you’ll shape it all. This is your chance to drive impactful, cross-functional capability building in a fast-paced, high-growth environment. If you thrive at the intersection of hospitality and technology, we want you. Join SmartQ, where food meets innovation and talent meets opportunity. About SmartQ We go many miles beyond the F&B industry into capturing hearts and making a real difference by resolving the root cause of the business problem. At the core we strive to understand our clients' requirements through the display of empathy and provide solutions with an analytical mind that are both scalable and sustainable. In less than a decade we have made significant strides, streamlining cafeteria operations across the globe across multiple industries through our cutting-edge technology. Armed with a global presence across 14 countries, we believe in the principle of serving our clients and the ultimate users wholeheartedly. We are relentless at solving the key insight of “how do we make people feel the best every day!” On the macro, we are built on 4 key pillars-great people, great food, great experience, and greater good. These pillars keep us firmly grounded to our work culture that resonates with humility and hard work, which shows in the projection of our growth trajectory. To know more about the 5 key pillars that surround our culture check out our LinkedIn ‘Life’ page. You will be amazed to be a part of our growth story - https://www.linkedin.com/company/smartq-bottlelabs/life/cdc290f8-ff81-4e7f-9c96-37d842f936c4/?viewAsMember=true Key roles and responsibilities : Strategic Leadership Develop and implement the L&D strategy aligned with organizational goals for both hospitality and tech verticals. Design separate yet interconnected learning roadmaps for F&B operations (e.g., Operation executive, Relationship Manager, KAMs) and technology functions (e.g., engineers, PMs, designers). Own the learning lifecycle from onboarding to leadership development. Learning Programs – F&B Domain Build structured onboarding, SOP training, and customer-service-focused learning paths for frontline staff. Partner with operations to deploy real-time, on-site training through videos, job aids, and microlearning modules. Establish a train-the-trainer framework for Managers and L&D team. Standardize compliance and hygiene training across regions. Learning Programs – Technology Teams Co-create technical upskilling programs with engineering and product leadership. Launch Tech Academy-style learning tracks (e.g., Dev Best Practices, Agile, Security, Design Thinking). Drive managerial and leadership development for mid-senior tech professionals. Introduce mentorship and peer learning forums for continuous technical and soft skill development. Learning Infrastructure & Tools Own the implementation and administration of LMS platforms. Leverage AI, simulations, and gamification to engage learners across all levels. Curate internal knowledge hubs and recorded masterclasses by in-house experts. Culture & Capability Building Embed SmartQ’s RISHTAA values into all learning interventions. Measure learning effectiveness using Kirkpatrick levels, NPS, retention, and business impact metrics. Drive learning as a lever for retention, performance improvement, and career progression. Team & Stakeholder Management Collaborate closely with CXOs, BU heads, and line managers for needs analysis and program implementation. Act as a trusted advisor for Talent Development across business lines. Lead and mentor the L&D team; set goals, monitor performance, and foster a collaborative learning culture. Metrics & ROI: Measure learning effectiveness through key KPIs like retention, performance improvement, and audit scores. Own and report metrics such as training hours per employee, feedback scores, and skill enhancement impact. Build dashboards to track ROI and optimize L&D investments with leadership visibility. Key Skills & Experience: •Proven experience in setting up L&D frameworks in fast-paced environments. •Deep understanding of service standards in F&B and hospitality. •Strong exposure to designing content and leveraging digital learning tools (LMS, mobile learning, gamification). •Ability to engage with cross-functional teams – Operations, HRBP, HSEQ, Supply management and Technology. •Excellent communication, facilitation, and stakeholder management skills. •Experience working with diverse, multilingual frontline teams is a plus. Preferred Qualifications: •Master’s degree in HR, Psychology, Hospitality, or a related field. •15+ years of progressive experience in L&D/Organizational Development roles with at least 2 years in a tech-led company and hospitality. Message from CEO: We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary. If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place. Show more Show less