Head of Service Delivery

About the Role

As the Global Head of Delivery for Clarion’s IT services business in the international markets, your will be a key member of our executive team directly reporting to CEO in India. Your portfolio will include international customers across a wide spectrum of industries and technologies. This transformative role is positioned to shape and execute the overarching strategy for our global delivery function, contributing significantly to Clarion’s growth trajectory. Your leadership will be instrumental in ensuring the highest levels of customer satisfaction, revenue generation, profitability, technical excellence, and employee engagement.

What You'll Be Doing (i.e., Job Responsibilities):

- Strategic Leadership:

• Spearhead the development and execution of a strategy for the global delivery function, aligning closely with the broader organizational goals.
• Drive strategic initiatives to enhance efficiency, quality, and innovation in project delivery, positioning Clarion at the forefront of industry trends.

- Customer Relationship Management:

• Build and nurture strategic relationships with clients, ensuring a deep understanding of their business needs and seamlessly aligning delivery solutions to drive highest level of customer satisfaction.

- Financial Strategy:

• Develop and execute account-wise business plan with a strategic focus, aiming for sustained revenue growth and enhanced profitability for existing customers.

- Cross-Functional Collaboration:

• Collaborate strategically with cross-functional teams, including Sales, Marketing, Technology, HR, Talent Acquisition, and Resource Management to achieve the strategic goals outlined in the Annual Business Plan.

- Innovation and Technology Excellence:

• Stay ahead of the curve and collaborate closely with the Technology function to implement cutting-edge practices and leverage AI for project delivery.

- Employee Engagement & Development:

• Implement world class people practices ensuring high levels of employee engagement, learning and development for delivery organization

What We Look For In You (i.e., Job Requirements)

• 20+ years of experience in Delivery in IT Services Industry with exposure to US market. Currently playing a strategic leadership role in Delivery. Strong strategic vision for shaping the future of project delivery.
• Proven track record in formulating and executing strategic initiatives that drive growth and operational excellence.
• Exceptional Delivery Management Skills with exposure to multiple delivery models, domains and accounts.
• Strong account mining and engagement skills with a focus on customer relationship building & driving growth from existing accounts.
• Demonstrated ability to continuously innovate delivery processes, enhancing overall efficiency and quality.
• Exceptional strategic thinking, business acumen, and the ability to look beyond immediate Delivery P&L.
• Excellent leadership & cross functional collaboration skills.
• Proven data-driven approach to strategic decision-making, coupled with excellent problem-solving and prioritization skills.