Head of Service Delivery

Job Description

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery. Taking accountability for service delivery performance, meeting customer expectations. Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization. Recommending methods of improvement and oversea the execution for implemented. Providing accurate and regular reports to the management on performance of the service delivery. Show more Show less